Consumer Checking
What three activity requirements must be met each monthly statement cycle to receive the full Journey Rewards Checking benefits?
At least 12 qualifying debit-card purchases must post and settle; at least one direct deposit or automatic payment must post and settle; and the member must access online banking and enroll in eStatements. A $10 minimum daily balance is required to obtain the disclosed APY.
What minimum balance is required for Statement Savings to earn the disclosed APY?
$10.
What is NCU Investment Solutions designed to help members with?
Financial planning, investment management/advice, and broader long-term financial goals through advice-driven financial advisory relationships.
Match the feature to the checking account: (1) $10 monthly low-balance fee can be avoided with direct deposit, primary owner age 50+, or $500 minimum daily balance; (2) $12 monthly low-balance fee is waived with a $5,000 combined aggregate balance and includes certain check-related perks. Which accounts are these?
(1) Personal Checking. (2) Relationship Checking.
What is the minimum opening balance for Compass Money Market, and what minimum daily balance avoids its $10 low-balance fee?
$2,500 to open; maintaining a minimum daily balance of $2,500 avoids the $10 low-balance fee.
Which of these is within a branch banker’s role: (A) tell a member how to invest an old 401(k), (B) recommend a specific investment, or (C) recognize a broader planning need, ask appropriate discovery questions, and connect the member with qualified expertise?
(C) Recognize the need, ask appropriate questions, and connect the member with qualified expertise. Individualized investment recommendations belong with appropriately qualified/licensed professionals.
A member says, “I rarely use my debit card. I mostly use my credit card, and I just want a straightforward checking account.” Which Navigant checking option should be part of the comparison, and what else would you need to know?
Personal Checking should be part of the comparison because it does not require debit-card activity to avoid its low-balance fee; the fee can be waived through direct deposit, primary owner age 50+, or a $500 minimum daily balance. Journey Rewards may be less natural if the member does not normally use a debit card. Confirm which Personal waiver, if any, the member meets and what features matter to them.
A member says, “I want to earn more on my savings, but I need to be able to get to the money.” Which product category would you compare first with regular savings, and what is the key product difference versus a CD?
Compass Money Market is a natural product to compare because it keeps funds accessible while using a tiered-rate structure. A CD has a defined term and may impose an early-withdrawal penalty.
Which member statement most clearly suggests a broader financial-planning conversation may be useful: “What is today’s CD rate?”; “I need $20,000 for a house in six months”; or “I’m retiring in five years and don’t know whether my 401(k), savings, and other accounts are enough?”
The retirement statement most clearly suggests a broader planning need because the member is asking how multiple financial pieces support a long-term goal. The other statements may be handled first as deposit or short-term liquidity needs.
A longtime member comes in for a routine transaction. While reviewing the relationship, you notice they keep more than $5,000 combined at Navigant and still pay a monthly checking fee. Which checking option could be worth reviewing, and what should you verify before suggesting a change?
Relationship Checking could be relevant because its $12 monthly low-balance fee is waived when the primary owner maintains the required $5,000 combined aggregate balance. It also includes one free box of checks per calendar year and waived fees for official checks and money orders. Verify the qualifying balance calculation and whether those benefits actually matter to the member.
A member has $35,000 in savings and asks whether putting it into a CD would make sense. Then they add, “I like earning more, but I also want money available if something unexpected comes up.” What Navigant options could be relevant, and what do you need to understand first?
Statement Savings or Compass Money Market can preserve accessibility; a CD could be considered for a portion the member is comfortable committing for a defined term. Determine how much liquidity the member wants and the likely timeframe. The entire $35,000 does not need one solution.
A member comes in because a CD is approaching maturity and says, “Between this, my 401(k) from work, and Social Security eventually, I think I’ll probably be okay. I’ve just never really sat down and figured it out.” What should you recognize, and what is the banker’s role?
Recognize that the conversation has moved beyond a CD into a broader retirement-planning question involving several financial pieces. The banker can understand the member’s concern and explain available resources, but should not determine retirement readiness or give individualized investment advice.
A nearby resident says, “I’ve banked with the same bank for years and I’m not looking to move everything. I pass Navigant all the time, so I thought I might open something here too.” How would you approach the conversation and narrow the checking options?
First understand what the member wants a second/local banking relationship to accomplish. Then compare Journey Rewards, Personal Checking, or Relationship Checking based on actual behavior, balances, fee-waiver qualifications, and valued features. Do not treat opening an account as permission to compete for the entire outside relationship.
A longtime member has a $60,000 CD maturing and another $25,000 in savings. They say, “I don’t need all of it right now, but I like knowing I can get to some of it. I also don’t want money just sitting there.” How should you approach the conversation?
Review or verify the current savings, Money Market, and CD choices, then determine how much the member wants readily accessible, what may be needed in the nearer term, and what portion they are comfortable committing. Do not treat the full $85,000 as one pool that needs one product.
A longtime member says, “My spouse always handled most of this. Now I’m the one dealing with the bank accounts, CDs, and retirement paperwork, and honestly I’m not sure where to start.” What is the best next move?
Slow the conversation down and identify what the member wants help understanding first. Help with the deposit/banking pieces that are within the banker’s role. If the member identifies uncertainty about retirement accounts, investments, or how the broader financial picture fits together, offer qualified financial-planning expertise without pressure.