Money talks
You sell something for $100. It costs you $70 to make it. What do you have?
Profit
I am new to a profession. I am learning and developing my skills for a particular job. Who am I?
a trainee
A customer says: “This product doesn't work and I'm not happy with it.” What is the customer doing?
complaining
A supermarket needs 5,000 bottles of water. Which company provides the bottles?
supplier
You must submit your project by Friday.
You cannot submit it after Friday.
What word describes Friday in this situation?
Deadline
A company receives $500,000 from selling its products before costs and taxes. What is this income called?
Revenue
I have an idea. I use my money to start a business. I take risks and make business deals. Who am I?
Entrepreneur
A customer bought a phone, but it doesn't switch on. What adjective describes the phone?
faulty
A company needs to transport products from its warehouse to customers. What business activity is responsible for this?
logistics
Your old computer is slow.
You install new hardware to make it more powerful.
What do you need?
Your old computer is slow.
You install new hardware to make it more powerful.
What do you need?
Rent stays the same whether a factory produces 100 or 10,000 products. What type of cost is this?
Fixed cost
I own part of a company because I have bought its shares. Who am I?
shareholder
A customer returns a faulty product and wants their money back. What does the customer ask for?
a refund
Raw materials → factory → warehouse → shop → customer. What do we call this whole process?
supply chain
Two hotels have the same price and similar rooms.
Hotel A offers a free airport shuttle and 24-hour service.
What makes Hotel A special compared with its competitors?
USP
Your business earns exactly as much money as it spends. You make neither money nor lose money. What do you do?
Break even
I spend most of my time working. Even when I don't have to work, I prefer working to relaxing. Who am I?
workaholic
A hotel accidentally cancels a guest's reservation. The manager says, “We are extremely sorry for this mistake.” What is the manager giving?
an apology
Two companies decide to work together on one project and share the risks and benefits. What is this business arrangement called?
Joint venture
A customer has used the same airline for ten years.
Even when another airline is slightly cheaper, they still choose the same company.
What type of customer behaviour is this?
Loyalty
A company sells a product for $80 and it costs $50 to produce. What term describes the difference between the selling price and the cost?
A company sells a product for $80 and it costs $50 to produce. What term describes the difference between the selling price and the cost?
I am a university student or recent graduate.
I work for a company to get practical experience.
I may not have much professional experience yet.
intern
A hotel gives a free dinner and room upgrade after seriously disappointing a guest. What phrasal verb means “to compensate for something bad”?
make up for
Imagine there is only ONE company providing electricity in a country. Customers have no other company to choose from. What is this situation called?
Monopoly
A company has identified a person who has shown interest in buying its service.
The person hasn't bought anything yet, but could become a customer.
What do we call this person?
Prospect