JB Hi-Fi
How many departments does each JB store have?
3
Which departments can create a great customer experience?
All of them
What was the brand of the vacuum that our customer purchased?
Dyson
What was the name of the female sales consultant in the video?
Maddy
What is the term given to achieving our monthly sales budget?
Gold Star
What is the term given to those customers who advocate for and love JB Hi-Fi?
Raving fan
What was the name of Ash's favourite customer
Dave
What was the name of the male small appliances expert in the video
Morgan
How many stores belong to the South East Melbourne area? (Our area)
9
Camberwell, Prahran, Doncaster, Chadstone Shopping, Chadstone Village, The Glen, Parkmore, Springvale, Nunawading.
What does F.O.S.H stand for?
Front of Store Hospitality
What item did we call the JB uniform
JB Lanyard
What type of business was Aimee's Customer experience example
Dentist
What decade was JB Hi-Fi founded?
1970's
What are you creating with your customer when asking quality questions?
Rapport
What do we call our JB morning meetings?
JB Time
What was baby Aimee holding in our "Who are we" slide?
What does the "JB" in JB Hi-Fi stand for?
John Barbuto
What term do we give for the questioning phase in our sales process?
What is the name of the checklists our managers create every morning
Daily Walkthroughs
What was baby Ash holding in our "Who are we" slide?
A skateboard