Quality Management
The "D" in DMAIC stands for this
Define
The letters in SIPOC stand for this
Suppliers, Inputs, Process, Outputs, Customers
Poka Yoke is a Japanese word for this
Mistake Proofing
He said that 80% of non-conformances/defects are the result of just 20% of the causes
Pareto
Major Award for Quality in the US
Malcolm Baldridge Award