Active Listening
It's important not to focus on planning your ______ while someone is speaking.
responses
Hand and arm movements to emphasize, point, or complement spoken words.
gestures
What you should do before responding to someone.
Pause
A presentation is a _____________ with an audience.
conversation
Ask follow-up _______.
questions
Convey emotions with the eyes, mouth, and eyebrows.
facial expressions
Explain your experience without blaming someone else by using these statements.
I
eye
Show you're listening by putting _______ away.
distractions
How you position your shoulders, torso, and limbs.
body language
This type of question invites others to explain their perspective.
open-ended
Effective presenters stand with good _______.
posture
It's important to ___________ or _________ respectfully.
agree/disagree
Signals focus, honesty, interest, or discomfort; steady gaze builds trust
eye contact
Offer a practical next step rather than only describing the problem.
Solution or compromise
Don't try to be ______. Try to be clear, prepared, and yourself.
"So what I heard you say was..." is an example of a _____statement.
Clarifying
Tapping, pen-clicking, or pacing can distract others and convey anxiety.
Strategy for deciding to speak in person, send a message, wait, or seek support.
Timing and method
"Are you speaking too quickly?" This refers to ______.
pace