ISO
These are the two main components of the Quality Policy for the RDC
What is customer satisfaction and continuous improvement.
True or False: WINDSHIELDS go through a 3 point inspection process which is: tabs, cracks on the sides and crack in the middle of the glass.
True! Associates add a bright-pink inspection label to confirm this process.
Packer Errors that is caused by not packing a part properly to protect it during transportation.
What is a DAMAGE?
True or False: the outbound department has 11 routes dedicated to ATECH.
False: ATECH delivers to Redlands Dealers through 9 dedicated routes.
This document, signed by management, outlines the organization's commitment to quality and must be available to interested parties.
What is Quality Policy?
Type of part that is being overpacked with black foam underneath, sides and top to protect during FedEx transportation.
What is RIMS?
This the report where floor associates can review the current EPM and it is posted EVERY tuesday and Thursday.
What is the picker and packer report?
True or False: At least 25% of the outbound lines shipped via FedEx.
False: Around 8% of Redlands lines ships via FedEx to multiple dealers in the nation.
These charts/poster display the roles and responsibilities (among other) for everyone in the RDC.
What is RASIC Charts?
What is: Does the AG label scan?
This type of error happens when the parts belonging to Dealer A goes in the cage/box assigned to Dealer B.
What is MISPACK?
True or False: Palm Springs, Mini of Tucson, Beverly Hills, Santa Monica and Universal City are the only dealers that we are required to pack in boxes due to noise ordinance.
True: Due to city's rules these dealers cannot receive orders in cages in order to avoid excessive noise.
This is the platform used to store, edit and perform all activities related to QMS documentation for the RDC.
What is QT9?
This type of part is packed individually in L-13 by adding sufficient paper which prevents it from snapping or breaking tabs.
What is SHOCK ABSORBERS?
Number of errors divided by lines picked/packed times 1,000,000
What is the formula to calculate EPM?
These are the dealers included in route 2
What is Long beach, South Bay, Beverly hills, Downton LA, Mini DTLA.
True or False: Quality Policy is located mainly in three places: breakroom, employee badges and BMW vehicles.
False - Quality Policy is not located in any of the BMW assigned vehicles.
This employee development program allows floor associates to experience what an specific department does in a condensed session.
What is JOB SHADOWING?
What is Tableau?
True or False: The facility has just over 80,000 locations.
False - Redlands RDC locations could vary depending on inventory movements. However, currently we have around 67,000 active locations.