COTC Zone
The golden rule of engagement where your ears are expected to outperform your mouth. 😏
What is 70% listening, 30% speaking?
The schedule code that translates loosely to, "Please see your friendly neighborhood FSM."
What is a CFSM?
The friendly reminder that while personal style is appreciated, the uniform already came with its own fashion instructions. 😂👔
What is uniform compliance conversation/coaching?
The go-to resource for written performance development guidance, where the hard part isn't finding the wording, it's picking which version to use. ✈️📝
What is the Library of Letters?
The resource that reveals the crew, the flight, the aircraft, and minimum crew requirements... and despite how often it's mistaken for something else, no, it's not MyTeam. Wink, wink. 😉✈️😂
What is Crew Verification?
The place where A.C.T. didn't just arrive... it made its debut. 🗽😏
What is "NYC"?
The document that helps move an FA from "see your FSM" to "see your passengers."
What is a statement?
The feedback that tells us when we've created a customer for life, or a story they'll be telling at dinner for years. 🍽️😂✈️
What is Customer Feedback?
The FA playbook where operational guidance, service standards, programs, and policies all live under one cover and somehow still fit in a carry-on. 📖😂
What is the PPH?
The system that gives you a full 360-degree view of flight and crew information... because apparently seeing only 180 degrees would leave you facing the wrong direction. 🔄✈️😂
What is Crew 360?
The corporate communication to leaders that solves the mystery behind every "I heard from someone who heard from someone..."
What is "Rumor Has It"?
The three-letter clue that can completely change the direction of a well-check conversation.
What is ADYS?
The quarterly tradition of saying hello, celebrating birthdays, and sharing the occasional laugh, proving that the best leader outreach isn't always about business... sometimes it's just about being remembered. 🎂✈️🏆😄
What is Engagement Strategy?
The behind-the-scenes playbook that keeps similar situations on similar flight paths, helping ensure fairness remains the destination. 🛫⚖️
What is the Consistency Guidelines?
The home for PPT, VAC, CQ bidding, and more, where the information stays the same even when the resource decides to call itself something different depending on where you found it. ✈️😏🏆
What is the iCrew and/or MiCrew?
The three silent superpowers/non-verbal actions that help leaders build connections when engaging with flight attendants. 😎
What is eye contact, smile and posture?
The four-letter schedule superpower that can make a call-in violation behave a lot like a "Do Not Pass Go, Do Not Collect Accountability" card. 😏
What is FMLA?
The call that turns a leader into a superhero sidekick, signaling that a Flight Attendant may need assistance and it's time to head to the rescue before the situation writes its own sequel. 🦸♂️✈️😂
What is a MAAS?
The playbook for appearance standards that helps ensure our Flight Attendants represent the brand with professionalism, consistency, and minimal fashion turbulence. ✈️👠
What are the Style Requirements?
The automated voice that appears when a trip takes an unexpected turn, making sure Flight Attendants hear about schedule changes and reroutes before they hear about them from someone else. ✈️📞
What is CNO?
The crew huddle where no conference room required, just a gate, a concourse, or an airplane. ✈️😂
What are domestic briefings?
The 3-letter code on a FA schedule that means the timer responded to Scheduling's call before the FA did. ⏱️😏
What is a "FTA"?
The check-in that asks, "How are you feeling?" and, if left undone for seven days, graduates from a yellow caution light to a red-alert mission in your Action Items. 🏆😂✈️
What is Wellness Check?
The AI-powered assistant that turns "I have to create this" into "I can't believe that only took five minutes." 😎💻
What is Copilot?
The place where work travel begins and expense reports eventually come to confess their spending habits. ✈️🧾😆
What is Concur?