Courier Operations
A store confirms the courier collected a parcel, but tracking continues to show only "Label Created." What should be investigated?
Connect with carrier and look for a package acceptance scan
How much lead time is associated with Bulk delivery?
7 days, by appointment
When DC volume exceeds the regular carrier pickup capacity, what type of pickup may need to be arranged?
Additional / Extra Pickup
Which shipping platform is replacing SendSuite across multiple CTC shipping operations?
Ship 360
A customer reports that a parcel has not arrived. What shipment identifier is typically needed to begin the carrier investigation?
Tracking number
When a Mark’s Work Warehouse shipment is undeliverable and processed as RTS, what destination should be verified before the carrier routes the shipment back?
The designated RTS return location in the shipment/carrier setup, either the applicable store or DC.
Name one of the Bulk delivery service type.
Curbside, Room of Choice, or White Gloves
Name the Current trailer from Purolator and Canada Post that goes to GTA DC (10200 Hurontario Road, Brampton, On)
53 foot Trailer (Tractor)
Which banner(s) successfully went live on Shipping 360 and was reported as operating without issues in the rollout update?
Sport Chek & Marks
A carrier invoice includes a charge because a parcel exceeded the carrier’s allowable size. What type of charge should Operations investigate?
Oversize surcharge
Which document is used to identify the packages included in a courier handoff and can help reconcile the package count?
Manifest
After receiving a Bulk order, within what timeframe should the customer be contacted to arrange the delivery appointment?
48 hours
Name the three trailer pickup arrangements used across our DC carrier operations.
Live Load, Switch, and Rubus
Name three user groups/business areas that have completed their rollout and gone live on Shipping 360.
Which Carrier partner gives us the most refund?
Canada Post
A tracking number begins with "1Z." Which carrier should you check?
UPS
Arrange the following Bulk carriers in order of the number of stores they support? Largest to smallest
1. Quick contractors
2. Armour
3. GoLo
4. AMJ
How many packages per pallet can a Western banner DC accommodate?
55 packages per skid/pallet
Name the bulk carrier that were not brought into Ship360 yet?
AMJ
Purolator shows invoices as unpaid, but Finance believes payment has already been processed. What evidence did Operations request to help resolve the discrepancy
Proof of payment or a payment reference number.
The dimensions transmitted to the carrier are much smaller than the actual physical package. Name two potential impacts.
Incorrect carrier eligibility/selection and additional Surcharges
An item originally planned for parcel delivery is too large for the selected parcel service. Name three considerations before moving it through a Bulk network.
During peak, a DC has already booked Peak carrier pickups, the current volume indicates additional pickup may be required. Name three factors that Operations should review before requesting another trailer.
Which Shipping 360 migration user is requires Redesign
Part Source Vancouver Hub
Which DC have the highest surcharges applied by a parcel carrier?
Bolton DC