What should I do?
Customer inquiring about her claim for a baby stroller.
Send an Escalation email to BSCLiaisons@delta.com
Expenses are only eligible during the first _ days of a delayed bag
5
What if a customer paid for shipping but didn’t receive the item or the payment link doesn’t work?
For shipping or payment issues, contact: customerservice@lostandfound.aero
Destin-Fort Walton Beach, FL
Which specialist on our team was the only one recognized in the AGS Superlatives?
TyQuanisha!
DM calling from the airport to report a damaged bag.
Advise customer to go to the BSO.
Direct the customer to delta.com/_____ to submit all of the expenses for reimbursement.
bagclaim
Where can we find tips to help customers locate their device’s serial number?
Best practice tips will be available in KM.
Flagstaff, Arizona
When is the next blood drive at our CEC?
Tuesday, October 20
GM says there was no one at the BSO, and he has a damaged bag from his arrival yesterday.
Advise comments/complaints
How long before a customer is marked idle?
6 minutes
What should we tell customers if their AirTag pings in Alabama?
Advise the customer to contact Reunitus at customerservice@lostandfound.aero and provide their Lost Item Report details.
Marrakech, Morocco
What is the address of our CEC?
100 Delta Drive Augusta, GA 30909
Customer is requesting an escalation to review the final decision on his baggage case, and he wants to be contacted as to why his documentation was not valid.
Rebuttals need to be submitted to the claims manager in writing.
How long before customer enters the Parking Lot?
10 minutes
How long are unmatched items retained in the system?
Unmatched items are held for 45 days before being salvaged or donated. A record of all items is maintained.
DAILY DOUBLE: Traverse City, MI
TVC
DAILY DOUBLE: Digital defense challenge.
The Phishing Derby
DAILY DOUBLE: PM requested a new claims manager.
Chatter the claims manager with our customer’s request.
How long before the chat automatically closes?
25 minutes
Daily Double: How can we upload a customer's photo to the lost item report?
Upload it to NetTracer under the 'Itinerary/Item Information' tab.
DAILY DOUBLE: Riyadh, Saudi Arabia
What did TechOps employees create to honor those impacted by breast cancer?
They transformed a retired fan blade into a tribute.