History of law
The four Hallmarks of Distress
What is persistent feelings of fatigue, loss of motivation for the job, negativity, persistent cynicism
A trauma incident
What is a burned patient?
The heavy, black smoke coming from the window of a nearby building
What is structure fire?
The term "BOLO"
What is be on the lookout?
The best techniques for reducing the negative effect of call-processing gaps
What is tell the caller what you are doing and why?
Four priority symptoms
What is abnormal breathing, chest pain/discomfort (any), decreased level of consciousness, serious hermorrhage?
The way burnout is best described
What is a type of exhaustion (or inability to function normally) resulting from a buildup of long-term stress?
The acronym TDD
What is telecommunications device for the deaf?
The three P's
What is protocol, procedure, and policy?
The area assigned for the location and deployment of resources to minimize congestion at the scene
What is staging area?
The four elements necessary to prove negligence in a court of law
What is duty, breach of duty, injury or damage, causation?
The difference between Eustress and distress
The reason why the total numbers of emergency calls have increased dramatically
What is wireless technology?
The term MOI "Mechanism of injury"
What is the exchange of forces that results in an injury to the patient?
The legal concept of detrimental reliance
What is when one party relies on the promised efforts of another party for help or assistance and, as a result, misses the opportunity to act in a manner that would have improved the situation?
The first thing the ETC should do in the communication center
What is follow established protocol, prodecure, and policy?
A disorder that occurs when a person's normal response to a traumatic event does not fade over the course of a few days or weeks
What is post-traumatic stress disorder (PTSD)?
The nonspecfic response of the body to any demand for change
What is stress?
The most important characteristics of the reported event
What is time of occurrence?
The incident command system provides an important framework
What is maintaining command, managing resources, and coordinating efforts?
The reason why interagency communication tends to be ineffiecent and ineffective
What is without standardized cross-agency ruled and prodecure for radio use?
The best definition for "wake-up collision"
What is a traffic accident caused by the passage of an emergency vehicle that does not directly involve (hit) the emergency vehicle?
A strange person hanging around the neighborhood
What is suspicious/wanted?
The "medium" in context of the communication process
What is the channel or means of communication?
The quality assurance specialists listen to audio recordings of randomly selected calls
What is to compare ETC performance with specific protocol and customer service performance standards?