Lodge Industry & Tourism
Responsible travel to natural areas that supports conservation and local communities.
What is ecotourism?
The four core management functions used by lodge managers.
What are planning, organising, leading, and controlling?
The complete sequence of interactions between a guest and a lodge.
What is the guest service cycle?
The process followed when guests arrive and confirm their booking details.
What is check-in?
The standard minimum quantity of stock needed to maintain operations.
What is a par level?
This type of tourism focuses specifically on wild animals and their natural environments.
What is wildlife tourism?
A planning tool used to identify strengths, weaknesses, opportunities and threats.
What is a SWOT analysis?
Listening carefully, showing understanding, and responding appropriately.
What is active listening?
A guest who arrives without a prior reservation.
What is a walk-in guest?
The process of physically counting stock and comparing it with records.
What is stocktaking?
A lodge that emphasises environmental and social responsibility.
What is an eco-lodge?
Objectives should be Specific, Measurable, Achievable, Relevant and............
What is Time-bound?
Encouraging a guest to buy a higher-value version of a product or service.
What is upselling?
A situation where more rooms are booked than are available.
What is overbooking?
Detailed cleaning that goes beyond normal daily cleaning tasks.
What is deep cleaning?
The specific group of guests a lodge aims to attract and serve.
What is a target market?
This statement describes what the lodge wants to become in the future.
What is a vision statement?
Actions taken to correct a service failure and restore satisfaction.
What is service recovery?
The department responsible for reservations, arrivals, departures and guest communication.
What is the front office?
The evening housekeeping service that prepares a room for bedtime.
What is turndown service?
The long-term success of a wildlife lodge depends on protecting this environment.
What is the natural environment?
The process of arranging people, resources and tasks so work can be completed effectively.
What is organising?
Encouraging a guest to purchase an additional related service.
What is cross-selling?
A reservation made directly with the lodge without using an external platform.
What is a direct booking?
Managing the amount of food served to reduce waste and control costs.
What is portion control?