What's Hot?
This hot product let's businesses accept payments using Clover hardware and can be sold standalone or bundled.
What is Rogers Point of Sale, or RPOS?
For an RPOS Internet Bundle, which order must generally be placed first?
What is the eligible Rogers Business Internet order?
Before submitting an Advantage Voice opportunity, what eligibility check is required for the telephone number?
What is a portability or CLEC check?
Where should an SMB seller start when looking for current product information?
What is the Product Knowledge Centre, or PKC?
An Optic quote cannot be submitted because the “Deal Desk Assessment Completed” field is blank. What should be checked?
What is complete the Deal Desk Assessment field before submitting?
Name the 3 Rogers connectivity products explicitly identified as eligible internet bundles for RPOS.
What are BI, 5GBI & Adv Wifi?
An RPOS app-only order is being bundled with wireless. What cx identifiers should be added to the RPOS order?
What are the BAN, and CTN?
What mandatory customer consent allows Rogers to configure the Microsoft Teams client and
The production of light From Friction as a result of seratching, crushing, or rubbing certain crystals.
Where can sellers find SMB offers, sales processes, HIVE training, communications and sales tools together?
What is the SMB Agent Zone, or SAZ, within PKC?
RD cannot verify an address even though it appears valid online. What should the agent check before escalating?
What is whether the address exactly matches the recognized postal format, including postal code, street and unit details?
This voice solution combines business calling w/options such as physical handsets, MS Teams and softphones
What is Advantage Voice?
Which RPOS software package is included by default?
What is payments software?
Can a customer have both the Microsoft Teams client and the Bria softphone on the same Advantage Voice account?
What is no?
A seller is working with Optic, Highdeal or TOM. Which knowledge area should they use?
What is the Enterprise Sales Knowledge Centre?
A completed Internet order in OASYS contains the wrong business name, but the seller cannot edit the order. What was the documented support resolution?
What is recreate the order with the correct business name and request cancellation of the original order through the OASYS administration process?
A cx needs 5 or more RPOS devices, advanced inventory, or eCommerce. What direction should you take?
What is engage Peloton Technologies for a custom solution or proposal?
An agent selects two mandatory hardware offerings in the RPOS order. What happens?
What is an error appears because only 1 mandatory hardware or software offering can be selected?
An Advantage Voice customer will use the service at four locations. What should the seller do with the prospect sites?
What is add each location where Advantage Voice will be used?
What is the safest pricing practice when PKC, a message and an older downloaded grid show different information?
What is verify pricing and eligibility in the current approved Offers Tool and ordering catalogue before presenting it to the customer?
Someone wants to move an open opportunity from one DUNS number to another. What is the documented answer?
What is create a new opportunity under the correct DUNS?
A cx location can't be served by the intended wireline solution. What should happen before quoting a replacement product?
What is reconfirm cx use case, coverage, serviceability & technical requirements in order to pivot to the appropriate product?
What is complete discovery and use the RPOS statement-analysis/comparison process before recommending the package?
An Office or Basic plan is being ordered in RD, but the hardware selection page is not populating. What commonly missed selection should be checked?
What is the IP-Phone add-on SOC?
The PKC search returns too many unrelated results. Give two better navigation practices.
What are use the PKC navigation areas and bookmark the pages most relevant to your role?
An agent sees a quote or order error. What four pieces of information should be gathered before posting for support?
What are: