Communication
Your coworker says, "Good morning!" What should you say?
"Good morning!" or another friendly greeting
You and a coworker are cleaning tables. Should you both help or let one person do everything?
Both help
You spill water on the floor. What should you do?
Clean it up or get help
Everyone in the library is quiet. Should you talk loudly or quietly?
Quietly
Your favorite chair is taken. What can you do?
Sit somewhere else
You cannot hear what your teacher said. What should you do?
Politely ask them to repeat it
Your teammate is carrying too many supplies. What could you do?
Offer to help
You cannot find the supplies you need for your job. What should you do?
Look in the correct place or ask for help
Your friend looks upset and doesn't want to talk. What should you do?
Give them space
Your class is going outside, but it starts raining. What should you do?
Accept the change and follow the new plan
You need to get someone's attention while they are talking. What should you do?
Wait for a pause and say "Excuse me"
Your group has two different ideas for completing a project. What should you do?
Listen and decide together
The printer stops working while you're printing papers. What should you do?
Check for a simple problem or tell your supervisor
Your coworkers are busy helping customers. Is this a good time to tell a long story?
No, wait until they're available
Your boss asks you to do a different job than usual. What should you do?
Stay calm and try the new task
Your boss gives you directions, but you don't understand. What should you do?
Ask for clarification
A teammate finishes their work early while you are still working. What could they do?
Ask if you need help
You accidentally put an item on the wrong shelf at work. What should you do?
Correct the mistake
Someone keeps looking at the clock while you're talking. What might that mean?
They may need to leave or get back to work
The school store runs out of the snack a customer wants. What could you do?
The school store runs out of the snack a customer wants. What could you do?
A coworker thinks you said something rude, but you didn't mean it that way. How can you fix the misunderstanding?
Explain calmly and apologize if needed
One person in your group is not participating. How can you handle this respectfully?
Invite them to help and give them a task
You have two important tasks to finish before your shift ends. How can you decide which to do first?
Prioritize or ask your supervisor
You make a joke, but nobody laughs and someone looks uncomfortable. What should you do?
Stop joking and consider apologizing
Your schedule changes unexpectedly and you're frustrated. What are two ways to handle it?
Take a breath, ask questions, or use a calming strategy