Missions & Values
What are our main priorities when conducting tours?
Being on time, personalizing the tour to our guests, and making the guests feel welcome on tour.
What are the three things to avoid at the desk?
Phones, AirPods, and Eating
This campus location is where you might mention watching sports or "Watch Parties"
The 1928 Pub
If you are not confident in an answer to a question, how should you respond?
Thank them for the question and offer to find a Counselor or the correct answer after the tour (we do not want to spread misinformation)
What are the two main responsibilities of an Admissions Ambassador?
Conducting campus tours and serving on the phone/slate email line
What do we call a moment where you deeply connect with a student?
A lollipop moment
What does it mean to be "On Stage"?
Being mindful that voices carry and guests can see/hear you even before the tour officially starts
This annual campus tradition is a great example to mention when discussing student events in front of the De La Salle Statue
Grad Plots/Cab Carnival.
If a guest asks a question that feels too personal or makes you uncomfortable, what is an acceptable response?
“I apologize but I do not feel comfortable answering that”
Who has priority for using the Ambassador laptops?
New Ambassadors
Which are the 5 Lasallian core principles?
Respect for all persons, faith in the holy presence, quality education, concern for social justice & the poor, and inclusive community.
What do AirPods or looking at a cell phone communicate to guests?
That you are not fully present
This aspect of the SMC experience is a common topic of discussion when touring near the library or academic halls
Small class sizes
Instead of saying "You guys," Ambassadors are encouraged to use these two alternatives:
"Everyone” or "Y'all/You All"
In which application do Ambassadors answer admissions emails?
Slate
Fill in the blank: "Nothing makes students more excited about a university than a university that is _______."
Excited about itself
What are two "filler phrases" to avoid on tour?
"I already answered that," or "Uhh, I'm not too sure"
This specific detail about faculty helps prospective students understand how "seen" they will feel on campus.
Office Hours
If a heckler is taking up too much time on tour, what can you say?
"We have to keep moving because of time, but I'm happy to address your question individually at the end of the tour"
What should you look at when you are in doubt about information?
The Binder
What is the Lasallian mission statement at Saint Mary’s?
Enter to learn, leave to serve
How should you remain when dealing with hecklers?
Calm, Cool, and Collected
What are the 4 required classes all Saint Mary’s students have to take regardless of their major (we highlight them on tour)
Janterm, Seminar, Science & TRS
If a heckler becomes too intense and disrespects you or the tour guests (what should you do)?
Bring the tour back immediately and find Angelica or one of the coords
Who are the current student coordinators?
Lauren, Tommy, Hector, Amelie & Janelle