Project Magic (a.k.a. Things That Don’t Happen by Accident)”
This defines what success looks like, what’s in scope, and what’s definitely not
Project Charter
This group should be identified early because they can support—or slow down—change
Stakeholders
This is the most common initial reaction to change—even if the change is good
Resistance
What does the acronym AIM stand for?
Analyze, Identify, and Modify = Put audience in focus
There are 5 essential stories in Storytelling. Name at least 3
The Origin Story (Change)
The Crucible Story (Crisis, endurance, perseverance-reactive)
The Leadership Story (Doing the right thing - proactive)
Value Story (What matters to you)
The Pie-in-the-Face Story (Humorous, mistakes that you don’t want to repeat)
Start your own bank so you have your own repository
This role is described as the “glue” connecting the team’s efforts to the project’s goals
Project Manager
70%
This powerful force explains why people hold onto the current state, even when they don’t love it
Power of the Status Quo
Different types of habits when presenting
Where do we spend the most time?
CB/CG
Spend time working on your good habits so they become Unconscious Good habits
“Just”, “Kinda,” "Sorta,” “Maybe” are 4 types of "what" (type of language)
Hedging Language.
We don’t want to use hedging language as it's less assertive, passive, less direct. Takes up space and weakens you.
One key attribute of the “right” Project Manager is the ability to create this type of environment for the team
Psychologically safe environment
This role is especially important as they have the power to approve or disapprove changes in order to keep projects aligned with business strategy
Sponsor
This role is identified as the #1 indicator of project success
Project Sponsor
What people do with their hands, shoulders and feet is a key indicator of how much ______ a speaker has
Confidence
This is the alignment between auditory and visual signals
Congruency.
No single channel carries significantly more weight than the other
Remember Brad yelling "I'm not angry" at Fiona?
According to the training, PM effectiveness depends heavily on this skill when working with both teams and stakeholders
Effective communication
"This" should be added to each block of work to account for uncertainty in the duration estimates of complexity of work to be completed
Management reserve -
The amount of management reserve for each chunk of work should correlate to the team’s level of confidence in its duration estimates.
This analysis identifies impacted groups, their perceptions, and potential resistance
Stakeholder Analysis
There are 3 "E's that describe the characteristics of good gestures: Expressive, Expansive, and .....
Elevated
Home base and framing: Feet under shoulders, don’t lock knees. No Elvis pelvis.
What should we do with our arms?
Zombie arms and drop them
This acronym ensures project objectives are clear, measurable, and time‑bound
SMART
Milestone - Milestones provide indicators to project progress
This moment on the change curve occurs when someone decides to engage and move forward
Point of Decision
Largest motivator of using verbal viruses like "Um, uh, like, you know, basically, so"
Transition
What are the 3 points of the Rhetorical Triangle (in Greek?)
Ethos = Authority(Do you have expertise in what you are talking about?)
Logos = Logic (Does it make sense if you are trying to convince me of something?
Pathos = Emotion (Sincerity – do you seem like you mean what you say?)