What Would You Do?
You realize after leaving for the day that you forgot to clock out. What two actions should you take?
What is "request a clock-out punch and notify my supervisor"
How frequently are supervisors required to hold supervision?
What is "at least once a month" or What is "once a month"
You speak with a co-worker or client via phone to clarify an important matter. How should you document the conversation to ensure there is clear record of what was discussed?
What is "summarize the phone conversation in a follow-up email communication cc'ing appropriate persons"
Clothing with offensive graphics or language is considered this in the workplace.
What is "inappropriate or unprofessional"
If you have a question about your timecard, who should you contact first?
What is "your supervisor"
A coworker asks you to clock them in because they’re running late. What should you do?
What is "refuse and notify my supervisor"
How frequently must performance evaluations be conducted?
What is "during the first 90 days and annually"
Timely documentation is critical to ensure accuracy of records, support continuity of care and maintain this.
What is "compliance"
Professionalism includes responding to feedback in a constructive manner rather than doing this.
What is "becoming defensive or being dismissive"
What is "Human Resources"
You receive a text from a coworker asking a work-related question while you are off the clock. What should you do?
What is "notify coworker that this will be addressed during working hours"
Supervision is intended to support staff, address concerns and review this.
What is "job performance"
When documenting sensitive information, what should you avoid including?
What are "personal opinions, assumptions or unverified statements"
Maintaining professional boundaries with clients means you should avoid developing this type of relationship.
What is "personal friendship, romantic relationship or social relationship"
A client expresses dissatisfaction with a staff member's behavior, but you're not their direct supervisor. What is your first step?
What is "report the concern to the staff member's supervisor for review and follow up"
You are unsure how to proceed in a situation but know it is not time sensitive and does not require escalation. What is the first action you should take?
What is "consult agency policy or training materials for guidance"
You notice that more than one supervisee is struggling with task completion. What do you do?
What is "provide additional training and monitor progress"
Altering documentation without following policy is considered this serious issue.
What is "falsification of records"
During a disagreement with a coworker, the discussion is becoming tense. To remain professional, you should avoid doing what?
You disagree with a decision made by your immediate supervisor. Following chain of command, who do you speak with first?
What is "discuss with your supervisor first, and if unresolved, escalate to the next level of management".
You finished your shift on time, but you stayed an extra 10 minutes chatting with a coworker about a non-work topic. You are still clocked in. What should you do?
What is "submit a time correction to reflect working hours only"
If recurring performance concerns are identified during supervision, this plan may be necessary to help the employee improve.
What is "a performance improvement plan"
During your shift, a staff trips and falls, sustaining a minor scrape. There are no immediate injuries requiring medical attention, but the incident is considered recordable by agency policy. What should you do next?
What is "document the incident immediately, including details of what happened, who was involved, any interventions provided, and notify HR."
A supervisor consistently gives certain employees easier assignments or more praise than others. This type of behavior can negatively impact team morale and professional standards.
What is "favoritism"
Why might bypassing the chain of command create issues in an organization?
What is "it can cause confusion, reduce accountability, and undermine the workplace structure"