Operations
These are the only options available to a patient when they are unable to pay for their order in full.
What is Care Credit or Affirm?
This is our number one goal each day.
What is exceed sales plan?
This famous Black politician said “Freedom is never voluntarily given by the oppressor; it must be demanded by the oppressed"
Who is Martin Luther King Jr.?
This step will ensure patients are able to avoid lapses in RX expiration, missing out on utilization of their managed care benefits or maximizing their Eye Care Club exams.
What are Annual exam bookings?
This part of the eye is more distinct than a fingerprint having 256 unique characteristics, while the fingerprint only has 40.
What is the iris?
A $20 processing fee is required for any order that utilizes a frame that was purchased on a previous date or from a different retailer. It ensures the frame will be replaced with a same value frame. When processing any Smart frame, the fee is now this.
What is $40?
This is the company goal for AR, Poly, Progressives and Average transaction.
What is AR-50%, Poly-60%, PAL-30% and $225?
This African American poet read their work at a presidential inauguration, specifically for Bill Clinton in 1993.
Who is Maya Angelou?
When a customer has a vision insurance plan that we are able to bill directly but unable to locate in SDS, we obtain the benefit sheet VIA fax or email, manually calculate the costs and process their order utilizing this plan.
What is an OON?
A dime has many ridges around its edge _____ to be exact.
What are 118?
It is a legal requirement that every patient be given this after their exam has been finalized/signed by the Doctor.
What is a printed copy of their RX?
NPS which stands for net promoter score is a customer satisfaction survey emailed to patients after visiting our stores, we receive a score based on their rating between 1 & 10. The company goal for promoters (ratings of 9&10)is this percent.
What is 80%?
This civil rights organization uses the motto “To Protect, To Inform, To Educate and To Instill in Our People a Sense of Unity and Purpose”
What National Association for the Advancement of Colored People (NAACP)?
This should be used consistently to elevate the customer's experience.
What is their name?
The earliest typewriters had alphabetic keys, but people typed so fast that the mechanical arms got jammed and tangled up. To solve this, the keys were randomly positioned to slow down typing and prevent key jamming and called this,
What are QWERTY keys?
This should be printed every day to prep for future business.
What is a routing slip?
The best practice for double checks on measurements is to _______ the demo lens with the _______ measurement and check the alignment on the patient's face.
What is Dot and Optikam?
This is the first rap song released on September 16, 1979. The song reached the Hot 100 at #84, eventually peaking at #36.
What is "Rapper's Delight"?
During your interaction with your customer, you should be speaking _______% of the time and the customer _______% of the time.
What is 20% and 80%?
There’s a McDonald’s on every continent except here.
Where is Antarctica?
This should be used by all associates 100% of the time for check-in, pricing, product demos and measurements.
What is Optikam?
______ is how you see, ________ are how you experience the world.
What are lenses and lens enhancements?
Muhammad Ali was this old when he became heavy weight champion, he was the first fighter to win heavyweight title 3 times.
What is 22 years old?
In the words of our fearless leader, "To be good at salesmanship, you must first be good at this.
What is showmanship?
What was the first toy advertised on T.V.
Who is Mr. Potato Head?