DISCOVER
______ is how you see, ________ are how you experience the world.
What are lenses and lens enhancements?
This step will ensure patients are able to avoid lapses in RX expiration, missing out on utilization of their managed care benefits or maximizing their Eye Care Club exams.
What are Annual exam bookings?
Juneteenth was created by combining the 2 words.
What is June and nineteenth, representing the day union troops landed in Galveston to announce the end of slavery?
In conjunction with observing associates 2-3 times each week providing quick coaching, it is very important to only focus on _____ opportunity per interaction.
What is one?
This is the technical birthplace of Pride.
What is Chicago?
During your interaction with your customer, you should be speaking _______% of the time and the customer _______% of the time.
What is 20% and 80%?
This should always be used to elevate the customer's experience.
What is their name?
This president during his term signed Juneteenth into law officially establishing it as a federal Holiday for the first time.
Bonus: What year did this occur?
Who is Joe Biden?
Real time coaching should occur ______ minutes after the associate's observed interaction ends.
What is 1-2 minutes?
This E.G.O.T. winner won the Oscar for best song in 1995 for "Can You Feel the Love Tonight".
Who is Elton John?
In the words of our fearless leader, "To be good at salesmanship, you must first be good at this.
What is showmanship?
Reduce complexity, make it human and personalize everything are just 3 of these.
What are 10 tactics for elevating the customer's experience?
This civil rights organization uses the motto “To Protect, To Inform, To Educate and To Instill in Our People a Sense of Unity and Purpose”
What is the National Association for the Advancement of Colored People (NAACP)?
Benjamin Franklin famously said "Tell me and I forget, teach me and I remember, ______ me and I learn"
What is Involve?
This was designed by Gilbert Baker in 1978, and is the most recognized symbol of Pride, with each color representing a value: red for life, orange for healing, yellow for sunlight, green for nature, blue for harmony, and purple for spirit.
What is the rainbow flag?
Being educated on your craft is important to success but it is crucial to do this when presenting lens options to ensure the patient is confident, they will benefit from adding them.
What is reduce complexity?
Relationship building is done through this type of selling.
What is lifestyle?
This famous writer and civil rights activist famously said; "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
Who is Maya Angelou?
While coaching an associate you should ask them to reflect to encourage ________, an example would be "what might you do differently next time?"
What is self-awareness?
Pride has only been acknowledged by 2 presidents, Barack Obama proclaimed June Pride month in 2009, but this was the first President to recognize Pride in 1999.
Who is Bill Clinton?
When discussing frames, accessories and lens options with your patient doing this will help to connect the features to the benefits and create value.
What is tie solutions to real life moments?
The most important tactic for elevating the customer experience is this.
What is all of them?
Juneteenth is frequently referred to as Black Independence Day or ______.
What is Emancipation Day?
NVI is focused on 5 leadership behaviors, number 4 is this.
1. We put NVI 1st
2.We are customer/patient obsessed.
3. We are curious.
4.______________
5. We sweat every nickel.
What is We act with urgency?
He became the first drag queen to land a global cosmetic campaign with MAC cosmetics.
Who is Rupaul?