Phone Excellence
Always smile before doing this.
What is answering the phone?
You should always do this when the prospect walks in.
What is stand to greet them?
Responding quickly earns more of these during mystery shops.
What are points?
Asking for the lease is called this.
What is closing?
Asking “How did you hear about us?” helps with this.
What is lead attribution?
“Thank you for calling ___, this is ___” is part of this.
What is the greeting?
The pool and gym should always look like this.
What is clean and ready?
Emails should always start with this.
What is a personal greeting?
“We only have one left” creates this.
What is urgency?
Posting flyers at events is this type of outreach.
What is brand outreach?
Asking “What’s important to you?” is this type of question.
What is an open‑ended question?
You should walk this before the first tour.
What is the tour path?
You must always include this price in your response.
What is TMLP?
You must always do this before responding to an objection.
What is listen?
This list shows employers who get discounts.
What is the PEP list?
You should always try to set this before ending the call.
What is an appointment?
“This space is great for working from home” is an example of this.
What is personalizing the tour?
You should always invite the prospect to do this in-person
What is tour?
“Let’s go ahead and secure this home” is this type of close.
What is an assumptive close?
Social media should always look this way.
What is consistent?
You must always create this during the call.
What is a guest card?
The model should always feel like this.
What is show‑ready?
Emails should have 0–2 of these.
What are grammar errors?
After handling an objection, you return to this.
What is the close?
This document shows all fees clearly.
What is the Community Fee Guide?