Lending
My client was approved for their credit card! When will I receive the 10 wellness credits?
When the client makes a transaction on the card.
Your client Jane Doe deposits a check for $30,000 into her existing checking account that has been open for several years. Will you get balance growth credit for this deposit?
No
What qualifies as a Relationship Household?
Primacy Checking plus one additional product
What is Primacy?
When a client makes 5 qualified transactions in a month
How many credits is a Primacy Select Checking worth?
How many credits is a Non-Primacy Select checking worth?
Primacy- 40
Non-Primacy- 0
Does a client need to use their Unsecured Line of Credit for you to receive Wellness Credits for it?
No
How can you get credit toward balance growth for Jane Doe's $30,000 deposit?
Open a new savings or CD and move the money over within 30 days
What is the seasoning rule for Relationship Households? (MOB?)
MOB2 or Month on Book 2
How long does an account have to earn Primacy?
Until the end of MOB2 (just like Relationship Household)
How many credits do you get for a Select Money Market Savings account?
0 credits for the savings account but you are eligible for credits on any New Balance Growth
How long is a client eligible for 0% interest on purchases after activating their new Latitude Card?
What will cause the interest to start early?
15 months
Missing a minimum payment
If a client closes a CD and opens a new savings account and deposit funds from CD to the new savings account, will that deposit be eligible for new money?
No. New money is defined as funds coming from outside of Key, not an internal transfer
It is February and I just opened a checking and savings for a branch new client. In March, the client uses their checking account five times and achieves Primacy. When will I receive credit for the Relationship Household
April
It is April and I just opened a Smart Checking for a client. What month does this client need to achieve Primacy by for me to get Wellness Credits for the account?
June
How many credits do you receive for digital enrollment?
2 Points - Client first time enrollee by end of MOB2
Client comes in wanting an auto loan on a car that is 15 years old. Can we assist them in applying?
What is an alternative option?
No, the car is older than 8 years.
Unsecured Personal Loan
When do you get credit for balance growth?
New Deposit Growth generates FW Credits in the month the account is opened.
Client has checking and savings with Key but still isn't a Relationship Household due to not having Primacy. Is this client still eligible for Relationship points (5)? How do I qualify for those points?
Yes.
Open any new account and have the client achieve Primacy.
What are the ways to avoid a fee on the Select Checking?
15k in combined deposits or more.
OR
3k or more in monthly direct deposits
How many credits do you get for balance growth of 150k?
20
What is the difference between a Home Equity Loan and a Home Equity Line and how many Wellness Credits are each worth?
Home Equity Loan- Real Estate secured term loan, worth 50 credits
Home Equity Line- Real Estate Secured line of credit, 15 credits
How is Balance Growth Calculated?
New Deposit Balance Growth is determined by comparing the average daily balances for the client’s household at two points in time, the month before account opening and at the end of the first full month after the new account opening.
What is the Branch Relationship Household Goal? (Q1)
What is your Relationship Household Goal? (Q1)
Branch- 54
Steven and Cody- 21
Trent- 7
How do you earn the Select Checking annual cash bonus?
How much is it?
Have 60k or more in eligible direct deposits within the evaluation period.
$100
How much does each job role get for a KPC referral?
How much for a KIS referral?
PB- KPC= 40 points & KIS=20 points
Teller- No credits, flat bonus per referral. KPC= 40$ & KIS=20$
PCB & BM- 0