Day Camp
Mini Camp
Extended Care
Customer Service
Swim Time
100

At what time do you need to get the campers attention, take head count, and review the rules/expectations?

9:15am

100

At what time do you need to get campers attention, take head count, and review rules/expectations?

9:15am

100

When does extended care start and end for Day Camp and where does it take place?

Start: 8am in camp house

End: 5pm in camp house

100

During drop-off on Monday morning a parent says that they want to order lunch for their child. What do you do?

Make them a lunch sheet

100

It's the top of the hour and all of the campers are getting out of the pool. Where do they go?

To the fence. All campers should have 2 hands on the fence so that they can be counted.

200

Your group has finished the themed game with 15 minutes left before you change stations. What should you do?

Play the game again or come up with a quick, simple game to play (tag, sharks & minnows, etc.) for the rest of the time. 
200

What are the drop-off and pick-up times for Mini Camp?

Drop-off: 9am

Pick-up: 1pm

200

When does extended care start and end for Mini Camp and where is it?

Start: 8am in camp house

End: 3pm in Kid's stuff

200

A parent asks you a question that you think you know the answer to, but you are not 100% sure. What do you do?

If you are unsure, get Savannah, Katie, or Levi. Do not answer questions that you do not know the answer to. 

200

You're the aquatic observer. You have 35 campers that day. You have repeatedly counted and are only getting 34 campers. What do you do?

1. Double check your count

2. Communicate with counselors in areas if campers were switching locations or using the restroom.

3. Calmly communicate with Savannah, Katie, or Levi

300

What should a day camp counselor be doing during tennis on Thursdays?

Managing camper behavior, make sure campers are listening and participating, counselor participates if needed. 

Counselors need to be involved and engaged.

300

True or false: Mini Camp does all of the same events as Day Camp

False; Mini Camp only does Friday events

300

True or False: If a camper is enrolled in extended care, they need to be at extended care for the full time (from drop off to pick up)

False; guardians can drop their camper off and pick their camper up anywhere in the drop-off and pick-up window.

300

It's 5:15pm and you still have a camper who has not been picked up from extended care. What do you do?

Bring them to Kid's Stuff and tell the Kid's Stuff Employee to call Savannah.

300

True or False: Every child should change out of their bathing suits after swim time.

False; the campers enrolled in extended care do not need to change out of their swimsuits. All other campers need to change out of their swimsuits.

400

A camper gets signed out for a dentist appointment at 10:25am on Wednesday morning. Their parent tells you that they should be back around 11:30am. What is your course of action?

First, make sure that the camper is properly signed out with a parent signature, and make sure that counselors in your group know that the number of campers has changed. 

We go to fitness inside on Wednesdays from 11-11:45, so a floater or counselor needs to head back to the camp house at 11:20 to sign the camper back in when they get back. 

400

Where does mini camp do their craft?

Mini camp house

400

True or False: Campers must all be in the same area during extended care swim/sand pit time.

True; 1 counselor takes the kids to EITHER the pool or the sand pit. Kids must stay in one area for the counselor to monitor.

400

A parent comes in upset about something that happened at camp the previous day. What do you do?

Get Savannah, Katie, or Levi so that they can talk to the parent about the issue. 

400

How often does the aquatic observer count and record the number of campers?

Every 10 minutes.

500

It is time for swim time, but there are only 3 counselors available. What do you do?

Wait at the fence until at least 5 counselors are ready to start swim time. 

500

You have gone to get the lunches for mini camp, and one camper thinks that they have a hot lunch, but there is not a hot lunch ordered for them. What do you do?

1. Check the lunch sheet to see if they are marked Y or N for lunch.

2. Check their bag to see if they have a cold lunch packed.

3. Communicate with Savannah, Katie, or Levi if the camper still needs lunch. 

500

How do you know when you can take the Mini Campers to extended care?

When all of the campers are picked up except the ones enrolled in Mini Camp.

500

A camper is not on the check-in sheet. What do you do?

Get Savannah, Katie, or Levi

500

True or False: Campers can buy food and drinks from concessions during swim time.

False - campers cannot buy things from concessions during camp, even if they say they have parent permission
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