You've Got A Friend In Me! Do You Know Why?
The official name of the program we have at M&T Bank to reward customers for recommending us to their friends and family?
What is the "Refer Friends Program".
I do not have a smart phone or internet access. What can you use to support me in registering in the Refer Friends Program?
What is M&T Bank Employees can utilize the Employee Portal on site and/or over the phone with a customer. We also have the toll free Referral Ambassador Hotline telephone number that our customers can call M-F from 9am - 5pm.
Is the Refer Friends Program available to M&T Bank Employees or its affiliates?
What is "No".
The number of days a customer has to meet the requirements of direct deposit (or transactions for businesses)?
What is 90 days.
Are signers on an account eligible to make a referral? (If they are not the account Owner)
What is YES. Since signers have experience with the bank, they are also eligible to refer as long as the signer is NOT an M&T employee. The Primary Account owner of the account can not be an M&T employee either. The primary account holder must be a non-employee.
The program where M&T Bank is giving existing customers the opportunity to earn up to $500 per calendar year referring friends and family to M&T Bank.
What is The Refer Friends Program
The opening deposit amount for the referred individual account level required to qualify for this program?
What is atleast $25.
If an individuals is referred by more than one existing customer? Who will get the Referrer Credit?
What is only ONE Referrer may receive a Reward Card for each Referred Person who fulfills the requirements. The first Referrer whose referral link is used by the referred individuals will be the eligible Referrer.
The time frame by which a Visa Reward Card Expires.
What is a full 3 months after being issued. For simplicity you can share that it expires within 90 day of receiving it.
If Visa Reward Cards expire can a new one be issued?
What is Visa Reward Cards expire after 90 days of receiving it and we do NOT re-issue them unless there are extenuating circumstances, so we need to be sure customers undrestand the expiration date and utilize the card within 3 months of receipt.
The maximum amount per year that one customer can earn in rewards?
What is $500 and that runs from January 1st - December 31st in a calendar year.
For both parties to earn a Visa Reward Card on the Personal Check Account Offer, the Referred Person must complete what three steps?
What are 1. Register using the shared referral link. 2. Open a new eligible M&T Bank personal checking account. 3. Complete one or more qualifying direct deposits totaling at least $500 into the new personal checking account within 90 days of account opening.
Where you find the easily accessible Employee Portal for registration and/or referrals.
What is Edison, Retail Banking, Customer Offers & Promotions, Refer Friends Program.
If a signer has a personal account and is a signer on a business account, can they make a referral to either a personal or business customer?
What is YES. They can make either a personal or business referral. Customers can even refer themselves, for example, if they have an M&T personal checking account but their business checking account is not at M&T, they can refer themselves for the Refer Friends - Business Checking Account Referral Offer.
Is the Visa Rewards Card that is issued for those who qualify for the Refer Friends a Credit Card?
What is NO. It is not a credit card and is not in any way associated with our "M&T Rewards Program", the "M&T Visa Credit Card with Rewards" or any other M&T Credit Card. This is a pre-loaded reward card and can be used anywhere Visa debit cards are accepted within the U.S. only.
The Referral Offer reward amounts for Personal Checking Account Offers and Business Checking Offers for Referrer (existing customer) and Referred Person (new customer)?
What are Personal Checking Account Offer: $50 Visa Reward Card to Referrer & $50 Visa Reward Card to Referred Person.
Business Checking Account Offer: $50 Visa Reward Card to the Referrer and $150 Visa Reward Card to the Referred Person.
I do not have a social security number. Can I still take advantage of the Refer Friends Program?
What Is, Yes. Current M&T customers without a soical secruity number are eligible for the Refer Friends Program.
The item that M&T Employees provide to customers who don't want to register and/or refer right now.
What is a To Go Card or Branch Flyer.
If an individual is a signer on a business account, can someone refer to them? (In other words, if an individual is a signer on a business account, can their friend who is a customer at M&T Bank refer them?)
What is Yes. If the signer is not an owner of an existing account they will be viewed as a new customer and would be eligible for the referal offer.
If a customer is a joint account holder with an M&T Employee, does the non-M&T Employee qualify to participate in program? (Example: I am joint on my son's account in the second position. Can he refer others and recieve the referral incentive?)
What is YES. The child is eligible to participte in the Refer Friends Program, as long as the M&T employee is NOT the primary account holder/Referrer. The primary account holder (who is sent the 1099) must be a non-employee.
The THREE (3) ways that registrations and referrals can be made?
What are Employee Portal (Internal Use Only), Online at mtb.com/referfriends or by calling 844-246-7342 to the Referral Ambassador Hotline M-F 9am - 5pm.
For both parties to earn a Visa Reward Card on the Business Checking Account Offer, what three steps need to be completed by the Referred Person?
What are1. Register using the shared referral link. 2. Open a new eligible M&T Bank business checking account. 3. Complete at least five (5) deposits of $500 or more each into the new business checking account within 90 days of account opening OR Complete at least five (5) business debit card transactiosn or payments (ACH, check, wire) of $25 or more each that are posted to the new business checking account within 90 days of account opening.
Does an existing customer have to have a personal checking account with us in order to refer a friend or family member?
What is No. While they need to be an existing customer of M&T Bank, all customer are eligible to refer and having a checking account is not a requirement. If a customer's relationship is limited to a single product (for example a savings, safe deposit box, a mortgage, credit card, etc.) they are still eligible to refer.
What is the amount of time that a Referred Person has to register for the Refer Friends Program after openging their new checking account?
What is 48 hours. If the registration information is sent to ReferLive within 48 hours of the new checking account being opened, the customer can be in the program. The date should reflect the day the account was opened.
If there is an in-branch promotion for opening an account, will the new customer receive both the in-branch promotion and the $50/$150 Refer Friends referral reward for opening an account?
Currently, yes, they will receive both promotions. Please note that this is subject to change and they need to meet the qualifications.