Objectives/BA Productivity
This objective allows BA's to assist clients with transactions and other shopping needs directly on the sales floor.
What is MPOS?
If an item is not on the shelf or in the understock drawer, what should you do?
What is first check availability on the Inventory app/any other place in store then ask to see if ops can check if it's in the back?
What should you do when a client enters the store?
What is greet them and offer assistance?
Famous for their "Pillow Talk" collection
What is Charlotte Tilbury?
What umbrella company is Sephora owned by?
What is LVMH or Louis Vuitton?
This objective helps us build long-term relationships with clients by delivering great service and encouraging participation in the Beauty Insider program.
What is loyalty?
Where does the "try me" sticker go on a product?
What is the bottom back?
What type of questions should we be asking clients?
What is open-ended questions?
This brand launched in 2017 and became famous for its inclusive foundation shade range, which sparked an industry-wide conversation about shade diversity.
What is Fenty Beauty?
What is Sephora's current major retail partner?
What is Kohl's?
Mobiling your own clients out, giving your clients homework, and giving your name before and after consultations.
What is TPLH? (transactions per labor hour)
If a tester is empty or a client returns an item that has been used, which bin does it go in?
What is the DIF bin?
What is our selling model?
What is Get, Give, Teach, Sell?
Mostly known for their liquid blushes
What is Rare Beauty?
Where did Sephora open up their first American store?
What is New York City?
Recommending and selling products across multiple beauty categories to create a complete beauty experience for the clients.
What is Multi-world?
If a live product was used or damaged on the floor it is a...
What is an unscanned damaged product?
The ability to balance and assist multiple clients at once by prioritizing client needs and giving your clients homework.
What is Multi-clienting?
Our top skincare brand for the year is...
What is Rhode?
Dominique Mandonnaud
Who is the founder of Sephora?
Recommending higher value items, making your clients basket multiworld, and building a relationship with your client to gain trust.
What is SPLH? (Sales per labor hour)
If an item is empty on a shelf, it is most likely a...and which bin does it go into?
What is a known theft item and it goes in the known theft bin?
3 major factors that goes into greeting clients
What is get a name, give a name, and get a story?
Our top women's fragrance for the year is...
What is Kayali?
What year was Sephora founded?
What is 1969?