Coffee
How many scoops of flavor go in a small iced extra sweet double chocolate mocha? what flavor is it?
2 scoops chocolate sauce
What are the standard number of shots in cold pour coffees and faves? What about cold pour double tortures? Cold pour 911s?
Faves: 2 small, 4 medium, 6 large
Double Torture: 4 small, 6 medium, 8 large
911: 6 small, 6 medium, 8 large
Use the quick build section/ featured drink page.
A customer orders a medium iced golden eagle chai. What question should you ask?
Would you like whipped cream or soft top?
What rebel cans would be used to make light ice rebels-- assume we did not have TAPS machines. All sizes (small, medium, and large light ice).
Small: 12 oz rebel can
Medium: 16 oz rebel can
Large: 2x 12 oz rebel cans
2 scoops chocolate sauce, 2 scoops coconut syrup, 4 shots of espresso, oat milk to the 10 oz mix line, full cup of ice, blend in the blender.
What is the standard amount of sweet cream added to a drink?
1 flat scoop mixed in
How do you charge for a split-base drink? (Ex. A rebel lemonade)
Charge for the rebel and type a comment "cut with lemonade"
How long after a customer arrives at the window should we say hello?
Less than 5 seconds
How would you make a small iced shark attack flavored water with strawberry boba?
2/3 scoop coconut flavor, 2/3 scoop blue raz flavor, 2/3 scoop lime flavor, filtered water to the 8 oz line, 1x 2oz scoop of strawberry boba on top.
What Questions should you ask when a customer orders a hot americano?
Would you like ice cubes? Would you like cream or sugar?
Flavor, shots, milk-- BUILD IN A MIX CUP :)
What do we NOT charge extra for?
light ice, extra cream, water, protein milk in americanos, cold brew and tea, whipped cream, alternative milks
A customer seems confused on how to order a frappucino what should you do?
"Ask and educate"-- ask what they're looking for and educate them on our products! Tell them the difference between our freeze versus our frost. Ask all clarifying questions!
How would you make a large iced fire lizard green tea/lemonade?
1 scoop fire lizard (1/3 scoop strawberry, 1/3 scoop orange, 1/3 scoop banana), equal parts green tea and lemonade to the 16 oz line
1 scoop sugar free caramel sauce, 1 scoop sugar free vanilla syrup, 2 shots of espresso, 1/2 chai concentrate + 1/2 kick me milk to the 16 oz line with 2 scoops of soft top over ice.
If a customer orders a drink "extra sweet" how do we do this?
Add an extra scoop of flavor for every "extra" the customer says.
How do we charge extra flavor or sweet cream?
It is a one time upcharge for as many scoops as the customer requests.
How can our linebusters provide good service? Multiple answers are correct!
Ask and educate the customer
Check them in on the Dutch Bros App
Be outside ready to grab their order
Greet them with a smile
Eye contact/ good body language
You are a walking menu so hype up our drinks and give them recommendations
Can a customer get a sticker or a merch item on a promo day if they utilize a free drink on their app?
YES! As long as the free drink meets promo requirements!
How do you build a large iced skinny 911?
2 scoops of irish cream, 6 shots of espresso, nonfat milk to the 16 oz line over a large ice cup
What are our steam temperature ranges for milks-- kids, warm, regular, and extra hot?
kids: 100 degrees
warm: 125-130 degrees
regular: 150-155 degrees
extra hot: 165-170 degrees
A customer orders a golden eagle freeze but with decaf coffee, how would we ring this in on the iPad?
A carburetor-- golden eagle with decaf espresso shots.
What are our service positions?
ALL OF THEM! We are in the service business so not only linebusters, Xbros and windows provide great service but we all do!
Organize how these items should be layered on a drink: bottom first, then top: soft top, boba, mix ins (sour shot/ sweet cream), float, drizzle, sprinks
Bottom --> Top
mix ins
boba/ float
soft top
drizzle
sprinks