Communication
This type of listening shows the patient you are interested in what they are saying
What is active listening
What topic should you avoid when conducting an interview?
What is Family/Children
An obligation to act in a certain way
What is duty
Medical records and labs should always be given to the patient how?
What is in person, and confidential
This division of healthcare focuses on providing end of life care to patients in their home?
What is hospice
Being able to perceive a situation and knowing the right thing to say or do
What is tactful
Recognizing that the patient has the right to make decisions about his or her life, death, and health describes the concept of
What is autonomy
The handbook that contains job descriptions, job responsibilities, and personnel policies
What is policies and procedure manual
Dealing with short-tempered or irritable patients requires the medical assistant to show patience, understanding, and restraint this is an example of what SKILL
What is interpersonal skills
The ability to put yourself in another person’s shoes
This credentialing agency offers the NCMA
What is the NCCT
This is an example of a midlevel provider
PA or NP
This tool can be utilized in the office for patients and medical assistants who don't speak the same language
What is an interpretor
Which of the following is the most commonly used manual system of managing a patient’s account?
What is a Pegboard system
Veracity is defined as
What is telling the truth
Which leadership style is characterized by individual control over all decisions and little input from group members?
What is Autocratic
The most powerful body language to communicate active listening is what
What is eye contact
In the context of communication, the following is considered as being aware of one’s own feelings and the feelings of others?
What is perception
1 attribute of a good office manager
What is Responsible for overall office activities.
What is Understands the different roles of the office staff.
What is Manages time effectively
Which of the following is necessary before ordering or paying for medical office supplies?
What is Purchase order