Acronyms
Emergency Rental Assistance Program
ERAP
The name of our database
ICarol
Understanding the callers problem
Assessment
Paying for Prescriptions
Medical Expense Assistance
Community Resource Specialist
CRS
Age, gender, language
Demographics
Caller gives you verbal permission to speak on their behalf
Advocacy
Bus Tickets
Transportation Expense Assistance
Information and Referral
I & R
What is (402) 342-8232
United Way Main Line
Collecting Information on how callers were helped as a result of information or referral given
Follow Up
Electric Bill Assistance
Utility Payment Assistance
Website we use to respond to and send text messages
EMS
Financial Assistance program that assists with Rent, Rent deposit and Utility assistance in Nebraska only
Goodfellows
Careful focus on what the caller is saying so you can understand their need
Active Listening
Glasses
Assistive Technology
Provides financial resources to homeowners
NIFA
A specialized way to organize terms.
Taxonomy
Ability to sense other people's emotions and or imagine what they might be thinking or feeling
Empathy
Ombudsman
Consumer Complaints