Taxonomy
Taxonomy for someone in need of a clothing pantry
Example of an empathy statement
What is "That sounds really frustrating, I'm glad you called today, let's see what we resources we can find" etc...
QPR stands for...
What is Question, Persuade, Refer?
Rules about writing contact notes.
What is clear, objective, and written in complete sentences?
Taxonomy for the Toilet Replacement Program through Citizens
What is Home Maintenance and Minor Repair Services?
Taxonomy for assistance with bed bugs
What is Pest Control Services?
Closing script for 211 calls
What is: "Is there anything else you need assistance with? Thank you for calling 211, we are here 24/7 if you need us again"
Most common type of Medicaid coverage for adults without a disability.
What is Healthy Indiana Plan (HIP)?
The first thing you should do in Vision Link when you answer a call
County that has a community of 25 food pantries that each have specific boundaries that they serve
What is Allen County?
Taxonomy for case management for parents
What is Case/Care Management * Parents?
Rules about asking your caller questions
What is (1) There should be a reason for every question you ask (2) The caller should know that reason (3) The caller can refuse questions?
The program provides FREE, nutritious meals for youth on weekdays during the summer at select schools, churches, playgrounds, parks, and other locations throughout Indiana.
What is the Summer Food Service Program?
The number of referrals that should be provided for each need (when available)
What is 3 referrals?
True or False: It is okay for navigators to provide legal advice
What is false?
Taxonomy for someone who is facing eviction and needs support
What is General Legal Aid?
Definition of Mirroring and Matching
What is repeating key phrases, using similar language, and matching tone, tempo, and temperament?
Entry point for those experiencing homelessness to access services
What is Coordinated Entry?
Service type for when a caller wants general information (e.g., heard something on the news, online)
What is information?
Prominent referral for those 60+ or individuals with disabilities
What is the Area Agency on Aging?
Taxonomy for reporting a neighbor's overgrown grass
What is Weed Abatement/Brush Control?
The difference between empathy and sympathy
What is feeling with someone (empathy) vs feeling for someone (sympathy)?
Appropriate food referral for callers with special dietary needs
What is food vouchers?
Service type for when the navigator calls a homeless shelter with a client
What is advocacy?
Job search/placement program offered through SNAP
What is the IMPACT Program?