personal qualities and abilities
Creativity and Innovation
Uses originality and resourcefulness in the workplace
Conflict Resolution
Negotiates solutions for interpersonal and workplace issues
Efficiency and Productivity / Professionalism
Plans and prioritizes tasks to use time and resources wisely. / Follows workplace rules for time, behavior, dress, and communication.
Reading and Writing / Mathematics
Reads work documents and writes clearly and correctly. / Uses math skills when needed on the job.
Chris notices his coworker is stressed and offers to help her with her charts for work. Together they complete the report on time.
Teamwork - Interpersonal Skills
Initiative and Self-Direction
Independently improves the workplace and to accomplish tasks
Listening and Speaking
Listening and asking any questions to clarify meaning; articulates ideas clearly and appropriately for the setting and audience
Career and Life Management
Sets and manages goals for education, work, money, and health.
Workplace Safety
Follows safety rules and helps keep the workplace safe.
An electrician uses wires and multimeters at a job site
Job Specific Tools and Technologies - professional competencies
Work Ethic
Consistently works to their best ability and is diligent, dependable, and accountable
Respect for Diversity
Valuing individual differences and working collaboratively with people of diverse viewpoints, backgrounds, and experiences
Information Literacy
Finds, checks, and uses information effectively for work tasks.
Job-Specific Tools and Technologies
Knows how to choose and safely use the tools needed for the job.
Molly gets into an argument with a coworker. Her shift lead steps in and comes up with a manageable solution.
Conflict Resolution - Interpersonal Skills
Critical Thinking and Problem-Solving
Uses reasoning to analyze problems and possible solutions with outcome
Customer Service Orientation
Anticipating and addressing the needs of customers and coworkers with thoughtful and courteous service
Big Picture Thinking
Understands their role and how their actions impact the company and environment.
Information Technology
Understands and uses computers, software, and digital tools.
Chris realized he served food to the wrong table after his boss announced to everybody somebody messed up, instead of lying he owned up to his mistake.
Integrity - personal qualities and abilities
Integrity
Follows laws, procedures, and policies - is honest, fair, and respectful
Teamwork
Sharing responsibility for collaborative work and respecting opinions and contributions of other team members
Continuous Learning and Adaptability
Takes feedback well, stays open to new ideas, and keeps learning to meet changing job needs.
Information Security
Follows safety rules to protect data, devices, and networks.
A company supplies a new online course all team members have to take. A worker takes it immediately with no issue.
Continuous Learning and Adaptability - professional competencies