Customer Service
What is the very first thing you should do when answering a customer call or ticket?
Greet professionally
What movie features the quote, "May the Force be with you"?
Star Wars
This country is famous for inventing pizza and pasta.
Italy
This color's name comes from the Old English word blǣwen.
Blue
This Mexican spirit is made from the blue agave plant.
Tequila
What two-word term describes when you take ownership of a customer issue until it's resolved?
Case ownership
In The Lion King, what is Simba's evil uncle's name?
Scar
The Great Wall is located in this country.
China
The word for this fast-food item comes from the German word meaning "sausage sandwich."
Hamburger
A traditional martini is made with gin and this dry ingredient.
Vermouth
If a customer is angry, what technique helps by repeating their concern back to them?
Active listening
Which actor played Jack in Titanic?
Leonardo DiCaprio
This is the only country that is also a continent.
Australia
"Robot" comes from a Czech word meaning this.
Forced labor
This cocktail shares its name with a city in Cuba.
Havana
What is the name for a reply that solves the customer's issue on the first response?
First resolution
What 1994 prison drama is based on a Stephen King story?
Shawshank Redemption
This country has the most pyramids in the world, even more than Egypt.
Sudan
This word for a small child comes from an old Scottish word meaning "young animal."
Toddler
Japan is famous for this alcoholic drink made from fermented rice.
Sake
What does SLA stand for?
Service Level Agreement
What movie has the famous line, "I'm gonna make him an offer he can't refuse"?
Godfather
This country has no rivers and is known for its desert landscape.
Saudi Arabia
This word for a sudden overwhelming fear comes from the Greek god of the wild.
Panic
This cocktail combines rum, coconut cream, and pineapple juice.
Piña Colada