2210
PTC
Rhetoric
Document Series
Writing Style
100
What are 3 things that illustrate good writing?
Structure/organization
Logical and effective
Specific purpose, audience and design
100
“Good writing is essential in business and industry because virtually every _______ has to be communicated”
“Good writing is essential in business and industry because virtually every ACTION has to be communicated”
100
What is the rhetorical triangle?
100
Email subjects need to be what 4 things?
Specific
Concise
Appropriate
Actionable
100
What is vital to effective communication?
Word choice!
200
What are the grades for this course?
Project 1: Document Series 30%
Project 2: Group Report 50%
Exercises 20%
200
What is the writing process (list steps)
200
_______ helps you begin the writing process by narrowing the scope of the project based on goal or outcome desired.
PURPOSE helps you begin the writing process by narrowing the scope of the project based on goal or outcome desired.
200
Describe the characteristics of the body of an email
Limit message to single topic
Keep the message focused
State your purpose upfront
Do not assume privacy
Check your distribution list
Be mindful of your tone
Proofread!!
200
What joins individual ideas together to make a point?
A paragraph
300
What are two learning outcomes for Module 1: Document Series?
Upon successful completion of this module, you will be able to:
Write for a specific purpose and audience
Analyze public documents for purpose and audience.
Create various forms of business correspondence and documents
Develop effective business correspondence writing style, paying particular attention to concision (i.e., avoiding wordiness), paragraph construction, and tone
300
What is professional communication?
Created for a specific purpose and audience
Produced collaboratively
Designed with the incorporation of visuals or sound
Focused on a global marketplace
300
How do you make your purpose clear in the following:
Email
Report
3. Description
Email - be specific about subject
Report - state the problem right away
3. Description - identify the “thing” immediately
300
What are some situations in which you avoid email?
Formal correspondence
Lengthy discussions
Sensitive or protected information
Personal or private communication
300
What is the term for conveying a friendly, helpful and cooperative attitude in your writing style? And why is it necessary?
Goodwill- and it helps you to achieve your goals in PTC
400
How does Collective Feedback work in our class? (steps)
Upload assignment to USF Writes on due date.
You will receive collective feedback on that assignment NOT individualized feedback.
Individually and/or as a class, we will review and workshop the writing.
Begin to identify in your own work what needs to be changed and why.
400
What is technical communication?
Produced for a specific purpose and audience
Designed with the incorporation of visuals or sound
Considered chiefly expository
Shaped through collaboration
Created to be functional
Characterized by special vocabulary
Focused on a global marketplace
400
Name 4 different types of audiences (not primary/secondary)
Lay audience (uniformed/least knowledgeable)
Executive (acquainted/informed)
Technical experts inside field (expert)
Technical experts outside field. (informed/acquainted)
400
What are characteristics of a memo?
Standard form of in-house business communication
Professional and formal tone
Hard copy vs. digital communication
Short (1-3 pages) - It should be a memo
Long (3+ pages) - It should be a report
Widely circulated
400
What are some strategies to improve your writing style?
1. read widely
2. read out loud
3. use a dictionary or thesaurus
4. peer review/have someone else look at it
500
Students completing this course will develop the following skills and abilities...name at least 2.
Rhetorical strategies for writing in the workplace
Genres and conventions of technical and professional communication
Collaborative writing and project management
Document design and writing technologies
Ethics, accessibility, and inclusion in the workplace
500
What's the difference between professional and technical communication?
Professional writing is everyday and gets the job done.
Technical writing focuses on a specific subject.
500
We discussed making an “informed guess” about your audience. What do you need to consider about your audience?
Audience is a dynamic, changing group of people.
Personality
Expertise
Interest
Cultural factors
Biased Language
Assumptions
500
List different things letters can communicate.
Request/inquiry
Introductions/Personal Recommendations
Adjustments
Orders
Sales
Credit
Collections
Announcements
Goodwill
500
What are higher and lower order concerns in writing? Why?
Higher order concerns:
Content
Organization
PAD (Purpose, Audience and Design)
Lower Order Concerns:
grammar/spelling/punctuation/mechanics