Schedule
Blocks that allow a patients to schedule an appointment online.
What are DPS Blocks?
If a patient calls in and asks for an ortho consult how long should they wait for an appointment?
Less than 48 hours!
Financing programs offered in office.
What are Care Credit, Fortiva, My Smile Care, and HFD?
5 major communication forums that should be checked multiple times per day.
What are the Office Email, the mailbox, Solution Reach, HD Queue, and Voicemails?
Step 1 in the 10 step financials
What is Build Rapport!
Pulling the broken appts list and the asap list and the whole office calling patients to get them scheduled asap.
BLITZ Calls !
Name two appointments that go in the teamwork/DRHYG column
What are Unconfirmed HYG patients, NP scheduled 2+ weeks out, high NO-SHOW patients ?
When checks are posted this is when they should always be deposited.
What is the same day?
How often should EFTs be checked in office?
What is Daily!
You have a patient who is very inquisitive and wants to be sure that they are given all of the possible outcomes to any situations that may arise in treatment. This person is could be labeled as this DISC type _____.
What is a C personality type?
Gaps in the schedule that are too small to put any type of treatment but are still considered open space on the schedule. (P.S. this is bad for scheduling)
What is SNOW!
The easiest way to add production day of.
What is Say Yes?
The dates and bill types for all statements sent.
What is the 1st and the 15th? What are bill types 1-5 and bill type 11?
Information that can be found on the morning huddle report.
Daily/ MTD Production, Daily/MTD collections, Courtesy Calls, Broken appointments, non-reappointed patients, and your 2X2X2 report.
Need to know information on a NP call summary.
What is anything with an astrix beside it?
When confirmation calls should be completed by.
When is before lunch?
4 scheduling guidelines
What 1. Right Procedure: Right Column 2. Timing and Flow 3. Mix/Combo of procedures 4. Schedule to goal?
Confirming with a patient their form of payment on their treatment plan. Ensuring they check the "form of payment box".
What are firm financials?
The newest platform available for Business Assistants.
What is Heartbeat Engage?
How many steps in the 13 dots that include a business team member.
What are 7 out of 13 steps!
A System in which we have 6 steps for both proactive and reactive steps to maintaining a healthy schedule.
What is the SRS ?
6 Step Recare System 4 of the 6 steps of recare.
1. Schedule next recare 2. Recare cards sent automatically 3. 2-week excitement calls 4. Confirm with confirmation policy 5. Call unscheduled patients prior to being due 6. Call past due patients from last month
The code you would put in the ledger after auditing an account.
What is ARRVW?
The AR timeline and the why behind it.
What is to complete insurance aging from the 1st-15th and to complete Patient aging from the 16th-31st? This is done in order to collect any balances that may have been created by closing out claims or claims being paid.
PCSB meaning.
What is:
Problem
Consequence
Solution
Benefit