General Enquiry
Why was klaviyo access restricted?
For security reasons.
Name the 5 Original Oodie Bundles
Mega Pack - 6 Oodies
Family Pack - 4 Oodies
Twin Pack - 2 Oodies
Kids Four Pack - 4 Kids Oodies
Kids Twin Pack - 2 Kids Oodies
List three places you can investigate the whereabouts of an order
Shopify
Tracking link
3PL/ BSP
cs x ops comms sheet
How do you subscribe a customer to our marketing list?
Create a customer profile for them on Shopify.
Can we provide a customer with the subscription discount code if they haven't subscribed? Why or why not?
If they don't say that they have subscribed, we should not provide them with the subscription discount code. This is because we want to encourage them to subscribe to our marketing lists.
A customer purchased an Oodie with a preorder date of the 30th of August. A few days later she sees that the website shows the same Oodie with a preorder date for the 30th of September. What would you advise this customer?
Using the PREORDER Website Changing Date macro, I would advise the customer that their preorder date is the same. The new preorder date on the website is a reflection of the next batch of the Oodies.
Explain the difference between a partnership, collaboration and service request.
Partnership: This is when another company or brand emails in seeking to work with us either in a magazine or in regards to our products.
Service Request: This is when another company, brand or person emails us in regards to working with us or wanting to provide a product or service which we are not in need of.
Collaboration: This is when a person or influencer emails in wanting to work with us and promote us on social media in exchange for free products or paid partnerships (cash).
Name 3 non-discounted items
Barbie collection
Dog Oodies
Hair Turbans
Sherpa Socks
Slippers
When would we use the SHIPPING Multiple Orders macro?
this macro is used when customers have placed separate orders and want them to be sent altogether. It states that since the orders were placed separately, they will be sent separately.
A customer is facing issues logging into the Oodie App. What would you advise the customer?
- Reset password
- If the above does not work, they can create a new account in app
List 3 conditions of the Aftersell promotion
If a customer misses the timeframe and doesn’t purchase the aftersell item in time, we cannot recreate this for them.
If a customer wants to cancel the aftersell item, we can remove this and refund the price they have paid.
If a customer wants to change their aftersell item for another design, unfortunately we cannot offer this.
The Aftersell item cannot be a standalone item in the order
List 3 scenarios (for WIMO) where you will need to lodge an enquiry.
- If the shipping timeframe has passed
- If scanning updates has ceased
- If there is no scan by the courier for a period of time after the order was fulfilled ("still with sender")
- Delivered not received case