Product Knowledge
This HealthGuard pillow offers gel memory foam and charcoal infusion for odor control.
What is the Active Charcoal Premium Pillow?
Tencel Lyocell is derived from this natural source.
What is eucalyptus (wood pulp)?
HealthGuard warranties typically range from this many years.
What is 1 to 5 years?
This pillow protector is recommended for customers who sleep hot.
What is the Cool Silk or Cool Ice Protector?
Your customer says “I don’t need a protector.” You say…
“Would you drive without insurance? This protects your mattress investment.”
This protector has quilted comfort and Ultra-Fresh™ antimicrobial treatment.
What is the Luxury Quilted Protector?
HealthGuard waterproof layers use this quiet, breathable material instead of vinyl.
What is polyurethane laminate (PUL)?
Using this amount of fluid may void the warranty.
What is more than 2 cups (16 oz)?
This pillow is a great upsell for allergy sufferers.
What is the Hotel Comfort Tencel Pillow?
A customer wants odor control in a pillow. Recommend this one.
What is the Active Charcoal Gel Pillow?
This protector uses Tri-Fabric™ cooling for maximum temperature regulation.
What is the Cool Ice Protector?
This element is infused in a HealthGuard pillow to help neutralize body odor.
What is charcoal?
This use case is explicitly excluded from warranty coverage.
What is commercial or rental use?
This customer hates noise—what protector do you offer?
What is any HealthGuard protector (they’re quiet and vinyl-free)?
Customer is worried about warranty coverage—what do you tell them?
“As long as you follow care instructions and use it properly, you’re covered for up to 5 years”
This pillow is filled with hypoallergenic fiber and has medium support.
What is the Sleep Rite Pillow?
This allergen-blocking layer is branded as a feature in many protectors.
What is the NO-MITE™ barrier?
Warranty is voided if you use the product in this type of location.
What is outdoors?
Best combo for a customer with night sweats and allergies.
What is Cool Silk Protector + Hotel Comfort Pillow
Customer says it’s too expensive. You say…
“It’s much cheaper than replacing a ruined mattress or waking up with back pain every day.”
This protector is latex-free, waterproof, and uses bamboo viscose for breathability.
What is the Bamboo Plus Protector?
This eco-friendly protector material is naturally antimicrobial and renewable.
What is bamboo?
This must be retained for any warranty claim to be processed.
What is the original proof of purchase/receipt?
Name the HealthGuard protector that maximizes comfort, protection, and cooling.
What is the Cool Ice Protector?
Customer wants luxury feel AND max protection—what combo do you suggest?
What is the Luxury Quilted Protector + Hotel Comfort Pillow?