SKYMILES
WHAT ARE WAYS A PASSENGER CAN MERGE THEIR ACCOUNTS?
DELTA.COM AND SEARCH MERGE ACCOUNTS, CALLING CUSTOMER SERVICE AND MESSAGING
WHEN A PASSENGER CALLS TO CHANGE A FLIGHT ON A TAKE OFF 15 UNFLOWN TICKET AND IT DOESNT REPRICE CORRECTLY FOR YOU, HOW CAN YOU AVOID CALLING OUT?
ADVISED THE PASSENGER THAT THIS IS AN ONLINE PROMOTION AND THAT YOU CAN CANCEL THE RESERVATION FOR THEM BUT THEY WILL NEED TO REBOOK IT THEMSELVES ONLINE
WHERE CAN YOU FIND INFORMATION FOR THE NATIONAL AIRSPACE SYSTEM STATUS?
INFO CENTER THEN CLICK HELPFUL LINKS
WHAT DOES KM STAND FOR
KNOWLEDGE MANAGEMENT
WHAT DOES RCR STAND FOR?
REPEAT CALLER RATE
WHEN A PASSENGER CALLS IN AND SAYS THAT THEY CAN'T CHECK IN, AND YOU SEE THAT THEY EITHER HAVE A PAID UPGRADE, RUC/GUC OR A COMP UPGRADE AND IT DOESNT MATCH THEIR TICKET, WHAT DO YOU DO?
MANUALLY REISSUE THE TICKET
(NO NEED TO CALLOUT)
WHERE IS LBD LOCATED IN AXIS AND WHAT DOES IT STAND FOR?
IT IS LOCATED AT THE BOTTOM RIGHT OF THE CALENDAR AND IT STANDS FOR LAST BOOKING DATE
WHAT ARE THE SIX QUICK LINKS
SHOPPING/BOOKING, PRE TRIP SUPPORT, TRIP CHANGE, DAY OF TRAVEL, LOYALTY, POST TRIP
WHAT IS THE RCR GOAL FOR THE MONTH OF NOVEMBER?
11.2%
WHAT IS THE NAME OF THE KM ARTICLE WE CAN REVIEW FOR STEP ACTIONS FOR HANDLING REQUEST RELATED TO SMAS?
SMAS QUICK TIPS FOR RES AND CARE
HOW DO YOU REPRICE A FULLY UNFLOWN TICKET WHEN GUC/RUC BEEN APPLIED?
PLACE ALL FLIGHTS IN THE ORIGINAL CLASS OF SERVICE OR Y FOR MAIN THEN PRICE THE TICKET NEXT MANUALLY REPRICE THEN REISSUE THE TICKET BACK IN THE UPGRADE CLASS OF SERVICE
WHEN YOU GET THIS ERROR
MANUAL ERC QUEUE PROCESS MAY APPLY-CHECK KM
HOW DO YOU PROCEED?
MAUNALLY REISSUE THE TICKET PLACE A ZERO IN THE ERC FIELD AND PROCESS AS NORMAL. THEN QUEUE THE PNR TO ATL 940 THEY WILL PROCESS THE FEE SO PLEASE LET THE CUSTOMER KNOW THAT THEY WILL SEE THE $50 AS A SEPARATE TRANSACTION ON THEIR STATEMENT.
WHERE CAN I FIND THE LIMITED TIME PROMOTIONS AND CAN YOU NAME ONE?
KM ARTICLE RECENT SKYMILES PROMOTIONS AND OFFERS
PORCHE X DELTA THE INSIDE TRACK SWEEPSTAKES
WHAT IS THE NUMBER OF HOURS WITHIN SPEAKING TO THE LAST SPECIALIST IS CONSIDER AN RCR?
12 HOURS
DELTA SKY CLUB ACCESS POLICY, POLICY EFFECTIVE DATES, DELTA SKY CLUB GUEST PASSES FOR RESERVE CARDS, MQD BOOST AND MQD HEADSTART ARE CONVERSTATIONS HANDLED BY WHOM AND WHATS THE NAME OF THE KM ARTICLE?
DELTA OR AMEX
WHO HANDLES WHAT: AMERICAN EXPRESS CARDHOLDER HANDLING
WHEN A PASSENGER CALLS ABOUT MISSING MILES OR MQDS, WHAT STEPS CAN BE PROCESSED BY YOU?
FIND THE TICKET NUMBER/TRIP IN OMNIPRO, GO TO AXIS AND QUEUE THE REMARKS AND LET THE PASSENGER KNOW IT WILL TAKE 3-5 BUSINESS DAYS TO RESOLVE
WHEN THE FLIGHTS ARE NOT LISTED UNDER THE IROP TAB HOW CAN YOU ADD THEM TO THE PNR?
LONG SELL THEM IN VIA THE FLIGHT TAB, OR MANUALLY ADD THEM THRU THE SEG TAB BY OVERBOOKING THEM
NAME ONE OF THE MOST VISITED ARTICLES
WHO TO CALL, PHONE BOOK, GIFT CARDS, GUC/RUC, PETC, UMNR
WHAT NUMBER CAN YOU PROVIDE TO A CUSTOMER AND IF THEY DO NOT HAVE THE CORRECT INFORMATION THE SYSTEM WILL REDIRECT THEM BACK TO CUSTOMER SERVICE AND WILL ALSO AFFECT YOUR RCR?
BAGGAGE: 800-325-8224
(SO PLEASE MAKE SURE THEY HAVE THEIR BAG TAG NUMBER OR FILE CLAIM NUMBER)
WHAT ARE THE QUALIFICATIONS FOR THE 2025 ELEVATE YOUR STATUS?
MEMBERS MUST HAVE"
VALID SKYMILES ACCOUNT FOR AT LEAST 10DAYS
MUST BE 18 YRS OR OLDER
MUST AHVE U.S. ADDRESS
MUST BE WITHIN MQD RANGES
MUST NOT HAVE PURCHASED MQDS THROUGH THE CURRENT EYS CALENDAR YEAR
WHEN YOU'RE UNABLE TO ACCEPT A PAYMENT IN AXIS, WHAT ARE STEPS YOU CAN TAKE TO AVOID CALLING OUT?
TAKE PAYMENT IN DLTERMS USING THE FOLLOWING FORMAT
5/FOP(AX123456789125)/11-26/C1234
ENTER
THEN HYCR TO DRIVE IT
WHEN YOU GET THIS ERROR "SEGMENT SELECT INVLD FOR AWARD TICKETS" WHAT ARE THE STEPS YOU CAN TAKE TO CORRECT IT?
DELETE THE SEGMENT SELECT
DELETE ALL DTIS
ER THE PNR
AND PROCEED AS NORMAL
WHATS THE MOST RECENT IMPORTANT ARTICLE AND WHEN WAS IT LAST UPDATED
PET IN CABIN (PETC) KENNELS AND NOVEMBER 14, 2025
WHAT ARE THREE SELF SERVICE OPTIONS THAT YOU CAN PROVIDE TO A CUSTOMER TO HELP LOWER YOUR RCR?
DELTA.COM, FLY READY APP, AND MESSAGING