CardPro
This system is used to research debit card order and shipping status.
Card Pro
This CBS screen shows pending PIN-based debit card transactions.
Memo Post
REG E determines whether debit card transactions can overdraft an account.
True or False
Client Care can increase debit card limits for this maximum length of time.
Up to 7 days
This type of verification is always required before changing debit card limits.
High Risk
Before using CardPro, what should we check for in CSS?
Date of Card Order and the address on file
Posted (“hard-posted”) debit card transactions appear on these two screens.
Screen 4 & 11
This REG E status means transactions will decline instead of overdrafting.
Full Pay Limit
Client Care can never change this debit card attribute.
Permanent Limits
What is the standard VIP limit for Classic Debit?
ATM $1010
POS $7000
Standard delivery debit cards can take this long to arrive.
This CBS screen shows pending signature-based debit card transactions.
Screen 2
This REG E status allows debit card transactions even if funds aren’t available.
Full
This CBS subsystem is used to change debit card limits.
Subsystem 7
Accounts with this status cannot receive debit card limit increases.
status 6 (new accounts under 30 days)
Two things you should verify before researching a missing debit card in CardPro.
What are the client’s address and card notes?
This screen displays all debit cards linked to an account.
Screen 9
If the pay limit opt‑in is not available in CBS, this usually means this type of account.
What is an ineligible account (Student, New Start, ONB EZ)
If a client requests a limit increase on Saturday, this is usually the expiration date entered.
Monday (or Tuesday if there’s a holiday)
If you feel uncomfortable or notice red flags during a limit increase request, you should do this.
consult LSL or refer to a banking center
If a card should have arrived and CardPro shows no issues, this is another place you should review for clues.
CSS engagement notes
This screen tells you if a client has REG E opt-in and why a card might be declined.
screen 17
True or False: REG E guarantees all debit card purchases will be approved.
False. Mastercard can still decline transactions.
Why must $10 be added to some ATM limit increases?
Foreign ATM fees
Before approving a significant limit increase, you should ask the client this question.
“What are you purchasing / why do you need the increase?