Extranet
Once you click on the Data Nav Tile, where do you go next to research transactions?
Transactions drop-down then Transaction Search
Where do you start your search in DataNavigator?
Transaction>Transaction Search
102
Suspected Fraud-Suspicious transaction
Confirm transaction with Member
• Remove Block
• Or issue new card
• Update case
These are the two forms of notifications that can be set in Co-Op Concierge
What is VIP and travel notifications
Under the Additional Transaction Information Tab what field do you look at to see whether or not the card was present at the point of service?
What is Card Present
202
Suspected Fraud (pick up card)
The card’s blocked status has been updated to Fraud.
• Update case
• Issue New Card
What is VIP Status?
The VIP Authorization Block Bypass in CO-OP Concierge allows a credit union to exempt specific cardholders so they are not subject to any of the authorization blocks in place during a particular time period.
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What view will you use most of the time, that has the most transaction information?
What is Transaction Research
209
Stolen Card (pick up card)
The card’s blocked status has been updated to “Lost/Stolen.”
• Update case
• Issue New Card
Where can you modify a Travel note after it is placed?
Under CO-OP Concierge navigation pane, Click on Modify Notification and search
What screen contains specific information about individual transactions and provides a series of tabs offering detailed transaction information.
What is Transaction Detail
104
Restricted Card-Block placed by the Credit Union (CU)
• Remove block
• Leave block
Where in Extranet do you submit travel notes?
What is Co-op Concierge
What tab will only appear if the transaction was denied?
What is Original Transaction information
106
Allowable PIN Tries Exceeded
• Reset PIN fail count