Member Management
The member management app has replaced what?
The DOMO Call sheet (RIP)
A Churn is also known as what?
A Termination
This is where you go to add or edit staff
Identity Management
How many Hell Week workouts does a member need to complete?
4
This is how long we have to complete a contact in Member Management
48 Hours
This is where you can see how many comp sessions have been given out during the month.
Compliance
New join calls can be found here
Member Management > Commitment Management
If a Coach is a no show, when do we start contacting them
25 minutes before class start time
This is how to find members not using enough of their membership.
Commitment & Engagement > Filter as needed
Where could I go to see how many leads I have closed this month?
Acquisition
This is where I can find Decline calls
Revenue Management > Compliance
This is when our Torch The Team post was due by
10/15
This is how we know who is most urgent to contact
Priority Number
This is how I can find insight on popular times of day by coach.
Class Attendance > Sort By coach
Prospect Calls can be found here
Lead Management > Leads
This is who needs access to Studio Portal
Everyone!
To view how many contacts have been completed vs sent, where would you check?
How could I find how many HRM rentals have been bought out for the month?
Studio Performance > Revenue > Revenue Detail > Filter
This is where I can find upgrade calls
Revenue Management > Opportunity
This is the PC Closure Email
helpdesk@pcclosure.net