Coffee and Tea
Steps to excellence
SSV approach
100

This coffee first offered in 2016 in Canada Retail Stores. This special blend is carefully roasted to coax out sweet, vibrant notes. Soft and balanced, it highlights milk’s sweeter side, making classic espresso drinks extra smooth without a roasty edge.

Blonde espresso

100

What are the Planted positions

Planted positions are determined by a machine or customer connection point (e.g., espresso machine, Drive Thru window). The goal of planted positions is to produce high-quality beverages and products, ensure order accuracy and connect with customers.

  • Bar
  • Cold Bar
  • Register
  • Drive Thru Order (DTO)
  • Drive Thru Register (DTR)
  • Oven
  • Hand-off
100

WHAT IS SHIFT PATTERN

PREPARE 

LEAD

TRANSITION

200

This roast is a smooth, easy-to-drink cup of coffee that is so consistent and harmonious that no single characteristic dominates – or disappears. Smooth and balanced, this coffee is as approachable as it is comforting, offering cocoa and nutty notes that immediately remind the drinker why they love coffee.

Pike Place Roast

200

3 steps of restock activity

  • Restock all in use inventory to full in each station
  • Replenish Station Restock Inventory by bringing all items back to par
  • Identify items in stations which are nearing empty but cannot be easily restocked (e.g., syrup, iced tea, etc.) and placing backup in the Station Restock Inventory flex space.


200

What is SSV decision making model?

Access

Consider

Take action

300

Full-bodied, robust and undeniably bold, this coffee is a testament to the past and a celebration of the future. And each year, the siren is the star of the coffee bag because she celebrates Starbucks and what we are all about.

Starbucks® Anniversary Blend 2022

300

3 steps for SSVs to keep inventory accuracy

1. Count inventory

2.Track inventory movement

3.Problem solving in the moment

300

List 4 activities shows SSVs running the shift with customers at our core

• Puts oneself in the best position to read customer cues throughout the shift

• Uses the Quick Connect to ensure partners on shift have the information they need to delight customers • Uses the Shift Pattern on each shift

• Uses information from Partner Hub, Daily Plan and Store Walk to prioritize activities on shift

• Uses the Daily Coverage Report and store plays to determine positions, routines, tasks and the plan for rest and meal breaks

• Completes tasks on the Operations Station Play Caller Cards • Leverages Operations Station, Clean Plays and Station Assessments to engage the team in maintaining the store environment

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