1
TAT of card delivery. Location: Malolos, Bulacan
7-10 BD
This is needed to withdraw via ATM & how many digits
CA pin & 4 digit pin
unsupported telco for card activation
GOMO, Cherry, Dito
TAT for card application
7 BD
Third party called the hotline stating the CC of his friend was lost. What's your workaround?
Tag the card as NOAU and call the cardholder
Can we lift FNOA status if the transaction was unauthorized?
if client was insistent, yes. as long as we deliver disclosure spiel.
SSC/s to file for updating information for CRM & Prime
Contact information update
Lookout/s before you process the chargelight
request came from primary, min of 5k single receipt, Not yet posted on any SOA but matched or outstanding in Prime
Client would like to convert his last transaction (6,240.31) into installment.
Product: MC Titanium Card
Card num: 5101860012345678
Advised client transaction will be automatically convert into installment after 2-3 BD
Client would like to know his rewards points, where should you refer the client?
Better Banking Rewards
What can we offer if client's application was declined?
Fast track
Lookout/s before you cancel the card
if with outstanding balance, enrolled CB, w/ hold out deposit