SchoolDoc
When does a customer get an invitation to SchoolDoc?
Within 24 hours of signing up for camp
What gear is included in their camp package that they receive at check in?
T-shirt, backpack, water bottle and now laundry bag
How many days does the pre-arrival email get sent out to campers?
60 days prior to arrival
No
Where is the lost and found located?
Campus Desk
Are out of country immunization forms accepted?
Yes, as long as they are in english, with the camper's name and DOB
How are roommates assigned?
Based on gender then age within 2 years
How do campers sign up for local trips?
Must sign up through the Sign Up Genius QR code listed on the activity calendar or at the front desk of their dorm.
When the airline requires unaccompanied minor service, IMG Academy also requires UM service.
When does the Teamworks invitation get sent to parents?
7-10 days prior to arrival
What forms are required for adult campers?
Does Housekeeping go into camper's rooms? If so, how many times per week?
Yes, 3 times per week. Two light cleans, and one deep clean.
What is the deadline for housing requests?
7 days prior to arrival
Are we a Nut-Free Campus? Please explain
No, we are not a nut-free campus.
The Servery is nut-free, however, the outlets/food trucks are not nut-free.
Where is each senior originally from?
Extra points for the city
Brooke: Granger, IN
Emily: Pittsburgh, PA
Rachel: Lake Zurich, IL
If a camper has injectable medication, will health services administer the medication?
No, they cannot administer the medication, but they can store it. Camper must inject themselves.
How will camper's be notified that they have received mail?
An automatic email and text message will be sent to the parents notifying them that a package has arrived for their camper
What keyword do you type into CRM to add in an extra night of boarding?
Double points if you know the keyword for single housing?
'Ascender' - extra night
'Upgraded' - single room
List the people/departments to include if someone cancels their camp within 10 days of arrival.
Sport Director, Campus Desk, Dorm (if boarding), Housing, Sales Manager, Support Manager, Support Specialist, Sales Advisor, JJ/Marcus (if TA/GC), Transportation (if needed), Nikki
When is Devon's birthday?
Double Points if you get the year
August 25th, 1984
Camper's cardiac evaluation has a yes answer for an EKG due to a school physical. Do you need to ping Brandy/Krista to review?
No, we cannot guarantee a kosher environment. We can provide kosher items in a kosher-style, but not environment.
A camper's luggage was lost, who should be made aware to assist?
Transportation and Campus Desk
Transportation should already be made aware BUT inform them and ensure the camper keeps their bag tag.
When is the first available time a camper can pick up a package from the mailroom if they check in on Sunday?
12:30pm Monday afternoon
How many tennis courts are there on IMGA's campus?
62 tennis courts: (35 hard, 18 clay, and 9 indoor) - includes 2 stadium courts