SISD WAY 1
What is a customer?
Any person interacting within Socorro ISD schools or other facilities.
What does "Welcoming" mean in the SISD WAY?
An approachable demeanor so that all customers feel they can ask for help.
How can we create a positive school climate?
By improving customer service and building trust with families.
What is customer service?
The assistance and advice provided to customers.
What does "Safe" mean in customer service?
An environment where customers feel physically and emotionally comfortable.
Why is collaboration important in customer service?
To work together for the benefit of students and the community.
Why is professional appearance important?
It reflects respect and reliability in interactions.
What is the meaning of "Determined" in the SISD WAY?
A proactive commitment to prevent and solve problems.
Name one way to provide good customer service.
Greet customers in a friendly way.
What should you do when answering the phone?
Answer within three rings and be mindful of body language.
What does "Sensitive" mean in customer service?
Being aware of the perspective of the customer and their needs.
Why is it important to return phone calls?
It shows respect and reliability to customers.
What is the SISD commitment to customers?
To deliver a positive and high-quality customer service experience.
Name a characteristic of a good customer service person.
They are knowledgeable and anticipate customer needs.
How can you exceed expectations in customer service?
By providing high-quality service and anticipating needs.
What does customer experience refer to?
The sum of all interactions a customer has with a service.
Give an example of a proactive customer service action.
Communicate regularly and clearly with customers.
What does it mean to own the moment in customer service?
To take responsibility for the customer's experience and exceed their expectations.
Why is it important to maintain clear communication with customers?
To build trust and ensure everyone is informed.
What is one way to make a customer feel acknowledged?
Listening actively and responding to their concerns.