Culture
An assumption that everyone in a particular group is the same
stereotype
The final step in the communication process
feedback
What is the appropriate footwear for the healthcare professional
closed toe shoes
what should you wear to an interview
business or business casual attire
A family type with parents and children only living in the home
Nuclear family
a grouping of people based on their nation of origin and/or their culture
Ethnicity
Using medical terminology, can often serve as this in communications between health care provider and patient
a barrier
The ability of the healthcare worker to show understanding of the patient's feelings and needs
empathy
The common cultural greeting when you are meeting for an interview is__________
handshake
Give an example of using a filler word as a communication mistake
um, like, er,( answers will vary)
Traditional healer in the Native American culture
Shaman or Medicine Man
When talking with patients, Asking for clarification of things that you don't understand demonstrates what process?
active listening
strong smells can cause these reactions in patients
nausea, headache and asthma
How should your phone be handled in an interview situation
off and out of sight
Give an example of how to become more culturally competent (sensitive)
Joining a multicultural book club
learning about many religions
avoiding offensive jokes
being open to differences of opinion
religions that do not take blood transfusions
Jehovah's Witness or Christian Science
The idea, thought or opinion being communicated
the message
A commitment to lifelong learning is known as this professional trait in healthcare
excellence
2 tabs po q 4h prn
2 tablets by mouth every 4 hours as needed
d/c IV, pt is leaving hospital AMA
discontinue intravenous fluid
patient is leaving hospital against medical advice
Mother, or oldest female is the authority figure and decision maker in the family
Matriarchal
Give 2 examples of barriers to communication
medications that make patients sleepy
medical terminology
mental illness
emotional distress
unselfish devotion to the welfare of others is this professional trait
altruism
O2 stat, pt c/o SOB
oxygen immediately, patient complains of shortness of breath
The belief of individuals that their own ethnic group is supreme
ethnocentric