“Who Said That?!”
This famous Disney character taught us that when you wish upon a star, dreams come true—but customer service reps know you can't promise that.
Who is Jiminy Cricket?
If a customer says, “I want to speak to your manager,” this character comes to mind.
Who is Karen?
A workplace where everyone has questionable decision-making skills and one employee constantly tries to impress his boss.
What is The Office?
“I Will Survive” could basically be the official anthem of customer service. Who is the sings it?
Who is Gloria Gaynor?
You finally resolve the customer's issue. They say this one magical word.
What is “Thank you.” ?
This character from The Office would probably respond to an angry customer with, “Why are you the way that you are?”
Who is Michael Scott?
“I'll be back” is a famous line from this movie—and also what customers say after putting you on hold for 17 minutes.
What is The Terminator?
A group of friends spends an unreasonable amount of time drinking coffee and discussing their relationships.
What is Friends?
This song says, “Don’t stop believing.” Customer service reps say, “Don’t stop escalating.” Who sings it?
What is Journey?
You spend 20 minutes troubleshooting. The solution is this.
Have you tried turning it off and back on?”
This Friends character's customer service philosophy would probably be: “We were on a break!”
Who is Ross Geller?
This movie's famous line, “You had me at hello,” is basically the customer service dream: win them over immediately.
What is Jerry Maguire?
A group of employees works at a company where their work lives and personal lives are literally separated.
What is Severance?
When you've explained the same thing six different ways, this song comes to mind: “Oops!...”
What is “Oops!... I Did It Again” by Britney Spears?
The customer says, “It's not working.” Your first question is…
“What exactly isn't working?”
This fictional detective would be excellent at troubleshooting because he notices literally EVERYTHING.
Who is Sherlock Holmes?
In The Devil Wears Prada, this character proves that “please” and “thank you” are apparently optional when you're extremely powerful.
Who is Miranda Priestly?
A dysfunctional family proves that being rich does not automatically make you emotionally stable.
What is Succession?
When the queue finally hits zero, this is the song playing in your head.
What is “We Are the Champions” by Queen?
You finally get the customer off the phone, take a deep breath, and move on with your day… only to see THIS pop up 30 seconds later.
What is “A follow-up email or call from the same customer”?
This Schitt's Creek character would respond to a difficult customer with an extremely dramatic, “Ew.”
Who is David Rose?
This movie title perfectly describes how a customer service rep feels after resolving 47 issues before lunch.
What is Everything Everywhere All at Once?
A small-town government employee with unlimited enthusiasm and a seemingly unlimited supply of waffles.
What is Parks and Recreation / Leslie Knope?
When a customer says, “I know you’re just doing your job,” but you know this conversation is about to go completely off the rails, this song comes to mind.
What is “Here We Go Again” by Demi Lovato?
You solve a problem that took three departments, four emails, two meetings, and one minor existential crisis. What are you?
What is A customer service LEGEND?