Pillar Goals
Every 6 months
What is the 3 part greeting when answering phones?
Thank you for calling Waterford, this is ______, how may I help you?
What is the acceptable temperature range for resident rooms and hallways?
72-82 degrees
What is the difference between state survey and JCAHO survey?
JCAHO is for assisted living only
where are resident funds located after hours?
100 hall cart in narc box
What information is used to create pillar goals?
CSS, GPTW, concern forms, financials, and census
What is the family call program?
A program completed by Senior leaders that involves calling families 72hours after admission, upon DC, 45 days, and 14 days after death
Who do you report abuse to?
ED if ED is gone, then Administrator, if administrator gone, then DHS
How far down from ceiling are items allowed to be placed?
18inches
what is the process for after hour resident fund needs?
1. sign out money given to resident by having resident sign and staff initial
2. each shift should be counting funds and signing for them
What is the company goal for falls?
17.5%
What details are part of the first impressions?
picking up trash, clean up spills, dining room chairs back to the table, clean table linens, art and Knick-knacks remain in place, halls free of equipment, no tape, free of clutter, tidy offices, etc.
What is considered a state reportable?
abuse allegations, fractures, misappropriation of funds, injuries of unknown origin, unusual or suspicious death, Large lacerations or contusions, Choking requiring hospitalization, Burns greater than 1st degree, Unusual or life-threatening injury, Medication errors that cause harm or extensive monitoring, Epidemic outbreak, Poisoning or bioterrorism acts, Structural damage, Widespread rodent or insect infestation
Where are eye wash stations located?
next to sink in kitchen and laundry
bed holds are given to all discharging residents (hospital, home, psych, etc.) as a legal contract to hold their bed for a set amount of time. what are the proper steps that must be taken after patient is discharged?
scanned copy into EHR and progress noted documented stating "bed hold given to resident"
Who is involved in creating pillar goals?
Leadership, mentors, DVP, SVP, home office
What is flavorful dignity?
providing altered diets to residents in a manner that is visually appealing using molds, piping bags, piping tips, ricers, and other supplies to create mechanically altered plates.
How long do we have to report abuse investigations?
2 hours
why are Handwashing and short trimmed nails important in keeping our residents safe?
prevents spread of infections
How often should refrigerators be temped to prevent food spoilage?
twice a day (AM and PM)
Name one of the categories reviewed in pillar goals?
clinical, employees, service standards, customers, financials
What two pieces of information are the most important when taking an inquiry?
name and phone number
How often are resident-firsts done for all new admissions and long-term residents?
5 days after admissions, quarterly, and after significant changes
What date is our JCAHO survey scheduled for?
December 9th, 10th, and 11th
What open containers need to be placed on ice when completing med pass?
anything containing milk and applesauce