Lowes 101
Provides the priorities and plays each week for your store teams
What is Weekly Playbook and Dept Hotsheets?
For over 25 years, this organization has provided financial support to Lowes associates facing unforeseen hardships.
What's is Lowes Employee Relief Fund (LERF)?
Process used to check inventory in and out of a desginated location.
What is SIMS?
Together, deliver the right home improvement products, with the best service and value, across every channel and community we service.
What is our Mission?
Approaching all customers, make no assumptions, greet and engage the customer to understand their needs is an example of
What is seeking out the customer?
Free loyalty program for DIY customers where they can earn rewards just for shopping with us.
What is My Lowes Rewards
For the first time, thanks for our dedicated associates, we were certified as ________, by the industry leader in workplace excellence.
What is Great Place to work?
Process used to identify and report safety issues
What are snappys?
Focus on Customers, Deliver Results, Take Action, Continue Learning, Show Courage are examples of what
What is our Core Behaviors?
Ask questions to understand their needs beyond just products, consult with expertise, add Lowes relevant solutions is an example of
What is Add related products, services and expert advice?
Quoting tools for Pros enrolled in MVP Pro Rewards, a way to extend competitive pricing for product over 1,500.
What is Volume Savings Program?
In what year did our first store open.
What is 1921?
Top 3 depts missing shrink the most YTD, combined 77k in loss
What is Hardware, Tools, Paint
What is Invested?
You have a customer looking for a new washer and dryer, role play how to sell credit.
Kate-Pass or Fail
Top 3 Pro Skus YTD, totaling (45,244 units), $380k.
What is 12212 (7/16 OSB), 6005 (2x4x8 Stud), 10385 (Quikrete 80lb)?
These 3 Priorities represent our BIG 3 expectations at Lowes.
What is Smart Customer Service, Instock, Clean and Safe Stores?
This platform keeps us updated with need to know Safety and Shrink communication
What is AP4me?
Service Minded, Collaborative, Inclusive, Driven to Win, Respectful are examples of what
What is our Values
You have a customer looking for a new refrigerator, role play how to sell an LPP.
Brandon-Pass or Fail
Number 1 ranked dept in the store, sales vs plan,YTD. Beating plan by 133k.
What is Kitchen/Cabinets?
When was the soft opening date for our store.
What is Feb 7, 2001?
As of 9/8, we had how many days injury free.
What is 148 days?
How many internal promotions have we had to specialist or DS since Jan of this year?
What is 15?
These 5 categories are our Quarter 3 Focus Anchors for attachments, what are they.
What is Rough Electrical (Switchgear), Paint (Interior/Exterior Paint), Appliances (Laundry), Flooring (Vinyl Flooring), KCC (Stock Cabinets)?