State Specifics
The state where Coverage A is listed Coverage B, and Coverage B is listed as Coverage C.
What is North Carolina?
The name of the program we use to issue payments to insured's electronically.
The age of an HVAC unit which would cause the limit of coverage to be reduced to $2,000.
What is 15 years or older?
The type of loss that are considered covered for jewelry and furs when a customer carries Opt JF (Jewelry & Furs).
What are ADPL losses?
The name of Luke's favorite food chain, quick serve, restaurant.
What is Wing Stop?
The state in which we are required to send Suit Against Us language on every claim closing.
What is California?
The three methods available to customers in order to accept their payment electronically.
What are the debit card, account & routing, and Paypal account methods.
One of the most common reasons for a coverage denial regarding an HVAC system under the HSB endorsement.
What are losses related to wear/tear, ADPL, or something not related to an equipment breakdown?
The type of coverage that would apply, in the event of a covered loss, to a refrigerator that was built into the home.
What is Coverage A?
The most amount of phone numbers Luke had to call in order to reach someone in one claim.
What is five?
The state that requires us to handle a claim in a specific amount of time. If we don't, we must pay the customer an interest payment.
What is Texas?
The entity that must be included on Coverage A Payments when the loss amount exceeds $7,500, unless otherwise specified.
What is the mortgage company?
The age of a Service Line which would cause the limit of coverage to be reduced to $2,500.
What is 50 years or older?
5 out of the 17 (in some states, 18) listed named perils that are covered under Coverage B.
What are; Fire/lightning, Windstorm/hail, Explosion, Riot/Civil commotion, Aircraft, Vehicles, Smoke, Vandalism, Theft, Falling Objects, Weight of ice/snow/sleet, Abrupt and accidental discharge/overflow of water/steam/etc..., Abrupt and accidental tearing asunder/cracking/burning/bulging of a steam etc..., Freezing, Abrupt and accidental damage, Breakage of glass, Wild bears/deer, Breakage of glass/safety glazing material that is part of a building etc...?
The name of the establishment that Luke brought donuts from on the first day "in office".
What is Dunkin Donuts?
The state that requires us to pay full replacement cost without subtracting any amounts for depreciation.
What is Florida?
The 3rd payment option we will use if there is a delay in the customer's payment, aside from a check via USPS mail or an electronic payment.
What is an overnight payment?
The amount of time that a customer has to report their loss to State Farm after they have been made aware of an ID theft / fraud loss.
What is 60 days?
The two codes used to represent a policy with or without replacement benefits for personal property.
What are B1 and B2?
The first and last name of the first FTM Team Manager to introduce themselves to the class.
Who is Justin Wible?
The state in which we must toll the dates between the date of loss and date of denial
What is Illinois?
The code used when issuing any payments in ECS past the first payment issued.
What is pay code 3, Supplemental payment?
The names of the endorsements offered, and investigated, by Hartford Steam Boiler.
What are the Home Systems Protection Endorsement, the Service Line Coverage Endorsement, and the Cyber/ID Restoration/Fraud Coverage Endorsement?
The amount of coverage available for the theft of firearms without the addition of any endorsements.
What is $2,500
The branch of the military that Luke's dad served in for twenty-two years.
What is the Navy?