Admin
Where should all of your documents be housed on your computer?
Teams
What is the name of The Wave's training program?
What does LEAD stand for?
Leader Evaluation and Development
What color is your maintenance binder?
Red
What should every customer be greeted with?
A SMILE :)
What is the official name of the Green Book?
APP or Accident Prevention Plan
When Mike holds up his hands in two "Ws," what does that stand for?
Wave Way
Name two monthly administrative tasks
Update bulletin boards, email DBR, archive drawer files
What is the form that gets completed monthly to record trainings?
Training Tracker
What review does a CSA get and by whom?
Quarterly Check-in, SM
How many times a day should you perform a daily maintenance inspection?
Twice a day, minimum
What is the purpose of a lot attendant?
- Greeting the customers in the vacuum area
- asking how their wash was
- asking if they need any assistance
What two OSHA forms need to be completed and filed annually?
OSHA 300, OSHA 300A
What is our mission?
To make people feel great, every day!
Name two weekly administrative tasks
Enter Bamboo notes, update HPM/HPT, create next week's schedule, contact vendors
What are the three areas each employee receives training on each month?
Operations, safety, culture
What review do Surf Squad members get and how often?
PDPs, 90 days
What do you do in the situation where a flex wrap stops spinning?
Tie back and notify chain of command.
Customer vacuums up something out of the car and needs it back?
Name two safety items that need to be inspected monthly?
What are our three always rules?
Do what's right
Do your best
Show people you care
How often should bamboo notes be submitted?
Once a week, at minimum
What does EDGE stand for in the EDGE method?
Explain, Demonstrate, Guide, Enable
What is the eNPS survey measuring?
Employee engagement
How do you know if a bearing is bad?
- Less range of motion on the brush
- Grease going through the seals
- bearings are clicking
- brush not able to move back and forth at all
- crack in bearing
Manage Customer & Troubleshoot
Who is on the Wave Safety Committee?
COO, GM, CAO, RMs
What is our vision?
To grow and to give.
What are 3 daily administrative tasks?
Enter Clubs, Check Time Off Requests, Handle Claims, Complete/Send Morning Rec, Update DBR and Payroll
How does the flow of training work each month?
Corp --> RMs --> Site Surf Squad --> CSAs
Explain 360o feedback
Feedback from your peers, superiors, subordinates
How do you determine if a foot valve is bad?
- Your chemical is feeding back down the tube
- Chemical leaking out of the bottom of the foot valve
- Not drawing chemical at all
A former or current club member wants to restart their club during a promo, how do you handle this situation?
We will happily restart their club for them; however, the discounted price is for new customers only, or if you would like to add a second vehicle to your club.
Where is the NO Zone?
Name our 6 core values
Grit, Growth, Team, Integrity, Pride, Service