Chapter 8 Team Daniel & Osiris

Key Terms

100

people of two or more who interact with and influence each other, are mutually accountable for achieving common goals associated with organizational objectives, and perceive themselves as a social entity within an organization are called?

Teams

200

cross-functional work groups that are organized around work processes, complete an entire piece of work requiring several interdependent tasks, and have substantial autonomy over the execution of those tasks

Self-Directed teams (SDT's)

300

Name the four parts of the team effectiveness model

organizational and team environment, team design, team processes, team effectiveness

Team Benefits/Weakness

100

Name me 3 Benefits you've experience as a team today? Each benefit can relate but must stand on its own.

_{Has to relate to 3 of the parts below}

• _{Make better decisions}

• _{Be more productive} 

• _{Develop better products and services}

• _{Increase motivation} 

• _{Quickly share information & coordinate tasks}

• _{Provide superior customer service}

200

Three Foundations of Trust explain which represents your team and why

^{Identification-based trust (highest level): based on common mental models and values. It increases with a person’s social identity with the team}

^{Knowledge-based trust: Based no predictability and competence, and is fairly robust.}

^{Calculus-based trust (lowest level): Based on deterrence. It is fragile and has limited potential because it is dependent on punishment}

300

Name all four Brainstorming rules and explain one of the variant methods that creative teams have used.  

^{Brainstorming using 4 rules: Judicial judgement is ruled out, Wildness is welcome, Quantity is wanted, Combination and improvement are welcome}

^{Brainwriting: A variation of brainstorming that removes conversation during idea generation. There are many forms of brainwriting, but they all have the common feature that individuals write down their ideas rather than verbally describe them to others}

^{Electronic Brainstorming: refers to when participants enter their ideas using special digital software. The system anonymously stores everyone’s ideas, which are viewed randomly by other participants to generate more ideas or build on the documented suggestions}

^{Nominal Group Technique: A variation of brainwriting that adds a verbal element to the process. The problem is described, team members listen silently and independently write down as many solutions as they can, then they describe their solutions to the other team members, usually in a round-robin format. There is no criticism or debate, just clarification.}

Team Needs

100

Team Diversity: please explain it, and relate how your teams lack or increase of diversity helped. 

^{Skill Diversity: refers to the variance in skills and knowledge among team members. A team has high skill diversity when its members possess different skills and knowledge, whereas low diversity exists when team members have similar abilities and therefore, are interchangeable.} 

^Advantages: 

• ^{People from dissimilar backgrounds tend to see a problem or opportunity from different angles.}

• ^{Diverse team members have a broader pool of technical abilities to serve clients or design new products.}

• ^{Diverse teams often provide better representation of the team’s constituents.}

^Challenges:

• ^{Teams with diverse background take longer to become high-performing}

• ^{Diverse teams are susceptible to “fault lines” (hypothetical dividing lines that may split a team based on demographics or other characteristics)}

200

Team Roles name me 4 of them

Organizer, Doer, Challenger, Innovator, Team Builder, Connector

300

From the Five C's explain two of them and use it as an example

You can speak, act, or show a example for *Double of Nothing*

^{Cooperating: Effective team members are willing and able to work together rather than alone. This includes sharing resources and being sufficiently adaptive or flexible to accommodate the needs and preferences of other team members, such as rescheduling use of machinery so that another team member with a tighter deadline can use it.}

^{Coordinating: Effective team members actively manage the team’s work, so it is performed efficiently and harmoniously. This includes keeping the team on track and helping to integrate the work performed by different members. To effectively coordinate, team members must know the other team members’ work to some extent, not just their own.}

^{Communication: Effective team members transmit information freely (rather than hoarding), efficiently (using the best channel and language), and respectfully (minimizing arousal of negative emotions).38 They also listen actively to coworkers.}

^{Comforting: Effective team members help coworkers maintain a positive and healthy psychological state. They show empathy, provide emotional comfort, and build coworker feelings of confidence and self-worth.}

^{Conflict handling: Conflict is inevitable in social settings, so effective team members have the skills and motivation to resolve disagreements within the group. This involves using appropriate conflict-handling styles as well as diagnostic skills to identify and resolve the structural sources of conflict.}