What is Conflict?
False- Healthy conflict can help lead to innovation
True or False: Manager-based conflict is seen between management styles and employee personalities
True
The first step in resolving conflict is to do this...
Set the Stage
According to CPP Inc., how many hours per week does the average U.S. employee spend dealing with conflict?
a. 5.5 hours b. 1.3 hours c. 7.6 hours d. 2.8 hours
D. 2.8 hours
What are the 4 main types of conflict?
Personal, Intragroup, Substantive, and Procedural
What conflict strategy is a short-term solution that ignores the issue?
Avoidance
This type of conflict comes from differing opinions on how work should be done
task-based conflict
A marketing team argues over how to present a campaign idea, while the sales team wants to focus on a different product. What type of conflict is this?
A. Intragroup B. Intergroup
B. Intergroup
Which of the options is an example of a "win-win" conflict resolution?
a. Both sides walk away unhappy b.The boss decides what will happen c. Both sides work together to negotiate a fair solution d. One side gets what they wanted and the other side doesn't
c. Both sides work together to negotiate a fair solution
What is the estimated cost of workplace conflict in the U.S. each year?
$580 billion
This conflict is where client relationships can put strain on managers and teams as they try to balance sutomer requests with the reality of employee capabilities. What is it?
Customer-based conflict
This conflict resolution strategy involves switching team roles to better understand others
Job Rotation
Dysfunctional (disruptive) conflict
Which real-world SBJ sports conflict is an example of poor leadership resolution and poor proactive strategies?
Padres ownership dispute
You’re managing a team and two employees keep arguing over project responsibilities. What should you do first?
- Blame one employee for the argument
- Hold a team meeting to discuss the issue
- Fire both employees
- Ignore it and hope it resolves itself
Hold a team meeting to discuss the issue