3 categories

ROA

100

Fill in the Blank 

____-____ = Profit 

Revenue - Expenses = Profit 

200

What is the ideal APE ?

350

300

What is the Goal for the Pre-Tax ROA ?

Above 10%

400

What does the NIBT stand for ?

Net Income Before Taxes 

500

What is the yearly goal for NCL?

9% or Less 

BIG AUTO

100

What is the new policy to use Clean Adjusted Value?

Less than 5 years, under 100k miles 

200

What is 1 of the 3 benefits of Power of Pause?

1) Mental Clarity

2) Enhanced Decision Making 

3) Improves Communication

300

What is an indication of moderate or more severe damage to the vehicle? 

History section of Blackbook as $2500 reduced value

400

In Sigma, where can you find how many Big Autos you have booked this month?

1) Ops Detail Workbook/ Detail Workbook /Snapshot

2) RR$ Dashboard/ Auto-Secured

500

What's the minimum annual income for a customer who is Excellent RR and has a $20k value vehicle?

$60k a year 

POLICY

100

What is a recent Log we no longer have to complete?

Legal Log

200

What is a new tool that is mandatory management uses when Hiring ?

First Interview Guide 

300

What is the updated settlement percentage available for accounts overdue by 60 days or more when processed as a one‑time payment?

65%

400

What is the name of the Program that allows customers with good payment history, have a 330+ RMC score, paid down the loan by at least 30% and up to negative $500 income?

Proven Payer Program 

500

What is the minimum cash out on a customer RMC score 270 and BK score of 40? Can a supervisor do an exception ?

$0, NO